Creative Assistant

Netflix, Inc.; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Job summary

Netflix, Inc. is seeking a senior operations professional to own day-to-day management of programmatic ad campaigns across EMEA markets.

The role requires collaboration with Account Managers, Sales, Ad Ops and vendors to ensure accurate activation and objective delivery. The ideal candidate will monitor campaign health, identify risks, and provide data-driven insights to sales teams while driving workflow improvements and adopting new tools and best practices.

Qualifications

• 5+ years in Ad Tech, Ad Operations, or demand management roles
• Experience supporting EMEA expansion markets
• Strong expertise in campaign lifecycle management and trafficking
• Deep proficiency in programmatic advertising and DSPs
• Proficiency with advertising systems and tools (CRM, OMS, ad servers, reporting)
• Ability to work with cross-functional teams and vendors
• Analytical mindset to interpret campaign data and provide insights
• Ability to manage multiple priorities in a high-volume environment
• Excellent written and verbal communication across diverse cultural contexts
• Ability to adapt to evolving priorities and incomplete information

Responsibilities

• Own day-to-day operational management of ad campaigns in assigned EMEA markets, including readiness, launch, monitoring, pacing, and optimisation for PMPs
• Collaborate with Account Managers, Sales, Ad Ops and vendors to ensure campaigns are activated accurately and meet objectives
• Monitor delivery metrics and campaign health, identify risks, escalate to Ad Ops Solutions for troubleshooting
• Analyse campaign data at market level and provide actionable insights to local sales teams
• Gather feedback from clients and stakeholders to drive workflow and process improvements
• Maintain and update operational docs, best practices, and training materials
• Support adoption of new tools, automation, and best practices, providing feedback for continuous improvement
• Ensure timely deliverables by monitoring task queues and load balancing with Ad Ops Solutions teams
• Stay informed on industry trends and internal updates to keep operations at the forefront
• Role supports launch and growth of multiple markets; proficient in programmatic advertising and DSPs; manage complexity across markets

Skills

Programmatic advertising

DSP proficiency

Campaign lifecycle management

Campaign trafficking

Analytics & insights

Cross-functional collaboration

Strong communication

Multi-market management

Decision making

Tools

CRM

OMS

Ad servers

Task management

Reporting platforms

Job description

Responsibilities

• Own the day-to-day operational management of ad campaigns in your assigned EMEA markets, including overseeing campaign readiness and launch while monitoring, pacing, and identifying optimisation opportunities for programmatic campaigns, with a focus on PMPs (Private Marketplaces)
• Collaborate with Account Managers, Sales, Ad Ops, and vendors to ensure campaigns are activated accurately, deliver on objectives, and provide a seamless client experience
• Monitor key delivery metrics and campaign health, proactively identifying risks and escalating to Ad Ops Solutions for troubleshooting and resolution
• Analyse campaign data at market level and provide actionable insights to local sales teams to support revenue growth and operational improvements
• Gather and relay feedback from clients and internal stakeholders to help identify and implement workflow or process enhancements
• Support the maintenance and updating of operational documentation, best practices, and training materials
• Participate in the adoption and rollout of new tools, automation, and best practices, providing feedback to drive continuous improvement
• Ensure timely and accurate campaign deliverables by monitoring task queues and supporting load balancing with Ad Ops Solutions teams
• Stay informed on industry trends, internal process updates, and emerging technologies to keep operations at the forefront of the market.
  This role is unique in its scope: you will support the launch and growth of multiple markets. The ideal candidate is proficient in programmatic advertising, has strong experience working with DSPs (Demand-Side Platforms), and can manage complexity across markets with varying maturity levels.

Qualifications

Cultural agility is a core requirement. You will engage with partners and clients across diverse European markets, each with distinct business cultures, communication styles, and expectations. The ability to build trust and credibility across these markets - and to adapt fluidly - is as critical as your technical expertise.,

• 5+ years of experience in Ad Tech, Ad Operations, or demand management, supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering teams
• Experience working in or supporting EMEA expansion markets (e.g. Nordics, Switzerland, Poland, Netherlands, Ireland)
• Strong expertise in campaign lifecycle management, including trafficking, execution, quality control, monitoring, pacing, and troubleshooting
• Deep proficiency in programmatic advertising, with strong knowledge of how Demand-Side Platforms (DSPs) work
• Proficiency with advertising systems and tools such as CRM, OMS, ad servers, task management, and reporting platforms
• Demonstrated ability to work effectively with cross-functional teams and external vendors, including managing vendor tasks for campaign setup, QC, and reporting
• Analytical mindset with the ability to interpret campaign data and provide actionable business insights
• Able to manage multiple priorities and maintain accuracy in a changing, high-volume environment
• Effective communication skills - written and verbal - with the ability to convey complex topics clearly to technical and non-technical audiences across diverse cultural contexts
• Able to navigate evolving priorities and make sound decisions with incomplete information.

Preferred skills:

• Proficiency in Polish and/or Dutch is strongly preferred given the markets this role covers, as it enables effective day-to-day collaboration with local partners and clients. Candidates without these languages are still encouraged to apply
• Familiarity with automation tools and AI-assisted workflows (e.g. for reporting, campaign monitoring, or process optimisation).

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

As our business grows, we're bringing our ads plan to even more members around the world. Starting in 2027, Netflix's ads plan will expand to several new countries - including Ireland, Austria, Switzerland, Poland, Denmark, Sweden, Norway, the Netherlands, and Belgium - giving members more choice and advertisers more opportunities to reach our audience. You will work closely with Account Management, Sales, Ad Ops, and external vendor partners to ensure campaigns deliver on client objectives while consistently driving operational efficiency and excellence. This role reports to the EMEA Ad Ops Demand Management Senior Manager and is closely aligned with the Account Management team for Expansion Markets, partnering to ensure operational readiness and campaign excellence as new markets are onboarded and scaled.