CPE Processing assistant

Nottinghamshire County Council; East Midlands; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Friendly workplace

Professional development

Flexible working

Generous leave

Job summary

Nottinghamshire County Council is seeking a CPE Processing Assistant to join the Central Processing Unit for Civil Parking Enforcement. You will process PCNs, permits, payments and legal documents with accuracy, supporting a high-quality enforcement service.

The role requires GCSE English and Maths, administrative experience in a customer-focused setting, and IT skills including MS Word and Excel. Hybrid working and a 37-hour week with a 24-month term are provided.

Qualifications

• GCSE English and Maths grade C or equivalent.
• Previous administrative experience, preferably in a customer-focused environment.
• Proficiency in MS Word and Excel.

Responsibilities

• Process PCNs, permits, and payments with precision.
• Handle customer enquiries and manage correspondence.
• Maintain accurate records and support income reconciliation.
• Communicate regularly with customers, Civil Enforcement Officers, and partner authorities.
• Provide general administrative support to the team.

Skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Education

English and Maths GCSE at grade C

Tools

Microsoft Word

Excel

Job description

Work Base: Lawn View House, Sutton in Ashfield, NG17 5GA

Salary: £25,583 - £26,403 per annum

Type of vacancy: Fixed Term

Work pattern: Full Time

Duration (Months): 24

Hours per week: 37

Working Arrangements: Hybrid

Job Description / Person Specification: CPE Processing Assistant JDPS.pdf – 128KB Opens in a new window

Competency Framework: Tier 7a

Number of posts: 1

Interview date: 11 September 2026

Closing Date: 03 September 2026 23:55

At Nottinghamshire County Council, we are dedicated to serving our community with care and commitment. We believe in creating a supportive environment where everyone can thrive. Join us in making a difference in the lives of our residents!

As a CPE Processing Assistant, you will play a vital role in our Central Processing Unit (CPU) for Civil Parking Enforcement. Your main tasks will include processing Penalty Charge Notices (PCNs), permits, payments, and legal documents. You will ensure that all procedures are followed accurately and efficiently, contributing to a high-quality enforcement service.

In This Busy Role, You Will

• Process PCNs, permits, and payments with precision.
• Handle customer enquiries and manage correspondence.
• Maintain accurate records and support income reconciliation.
• Communicate regularly with customers, Civil Enforcement Officers, and partner authorities.
• Provide general administrative support to the team.

To Succeed In This Role, You Should Have

• Education: English and Maths GCSE at grade C or equivalent.
• Experience: Previous administrative experience, preferably in a customer-focused environment.
• Technical Skills: Proficiency in IT software packages, including Microsoft Word and Excel.

We Are Looking For Candidates Who Demonstrate

• Attention to Detail: Ability to produce work with high accuracy.
• Organisational Skills: Capability to manage workloads and prioritise tasks effectively.
• Communication Skills: Excellent verbal and written communication abilities.
• Teamwork: A collaborative spirit, working well with colleagues and independently.

At Nottinghamshire County Council, We Offer

• A place to belong: A friendly, inclusive workplace where everyone is valued.
• Professional Development: Opportunities for ongoing training and career growth.
• Work-Life Balance: Flexible working arrangements to support your lifestyle.
• Generous Leave: A competitive holiday allowance to recharge and refresh.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full‑time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.