Court Operations Delivery Lead

Ministry of Justice; St Albans; On-site; GBP 45,000 - 65,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) seeks a Delivery Manager to lead the day‑to‑day operations at St Albans Crown Court. You will guide a team, support the Operations Manager, and ensure a high standard of customer service while maintaining safety and compliance across the court site.

You will implement the Civil Service Line Management Standards, drive performance, attendance management, and reward and recognition initiatives to deliver effective service.

Qualifications

• People management skills to lead and empower teams.
• Management skills; ability to plan, delegate and review progress.
• Able to build and maintain effective relationships with internal and external stakeholders at all levels.
• Excellent communication skills, delivering key messages clearly.
• Ability to analyse data, identify trends and inform decisions.

Responsibilities

• Lead and manage day-to-day operations within St Albans Crown Court.
• Support the Operations Manager to meet operational needs and performance objectives.
• Ensure safe, secure and compliant operation of the site.
• Develop relationships with judiciary and other stakeholders to deliver services.

Skills

People management

Management

Stakeholder management

Communication

Data analysis

Job description

HM Courts & Tribunals Service (HMCTS) seeks a Delivery Manager to lead the day‑to‑day operations at St Albans Crown Court. You will guide a team, support the Operations Manager, and ensure a high standard of customer service while maintaining safety and compliance across the court site.

You will implement the Civil Service Line Management Standards, drive performance, attendance management, and reward and recognition initiatives to deliver effective service.