Court Operations & Customer Support Officer — Hybrid

Ministry of Justice; Preston; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Flexible working patterns

Job summary

HM Courts & Tribunals Service (HMCTS) is seeking Operational Support Officers to provide high-standard customer service and administrative support to court users, judiciary and management. Based in Preston, roles involve preparing court papers, updating records, and assisting with hearings in a hybrid working setup.

You will handle diverse duties, communicate across channels, and work as part of a team to meet service targets.

Qualifications

• Strong customer service skills in a busy service-led environment.
• Good digital and administrative skills with attention to detail.
• Excellent written and spoken communication; confident across channels.
• Resilient and empathetic when handling sensitive information.
• Collaborative and flexible to support HMCTS objectives.

Responsibilities

• Prepare papers and files for court/hearings and protect sensitive information.
• Create and update records digitally with accurate data entry.
• Communicate with the public, judiciary and other court users.
• Support smooth court proceedings and ready court/hearing rooms.
• Be an initial point of contact for court users and legal representatives.

Skills

Customer service

Digital skills

Communication

Organisational skills

Team player

Job description

HM Courts & Tribunals Service (HMCTS) is seeking Operational Support Officers to provide high-standard customer service and administrative support to court users, judiciary and management. Based in Preston, roles involve preparing court papers, updating records, and assisting with hearings in a hybrid working setup.

You will handle diverse duties, communicate across channels, and work as part of a team to meet service targets.