Course Advisor (Maternity Cover)

TN United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Course Advisor for a 12-month maternity cover. This remote role involves guiding prospective students in selecting the right courses, ensuring exceptional customer service through various communication channels. You'll collaborate with internal teams to resolve issues and maintain strong relationships. The position offers flexibility, a supportive work environment, and opportunities for professional growth. If you're passionate about education and helping others achieve their goals, this role is perfect for you.

Benefits

25 days annual leave plus bank holidays

Hybrid working available

Private Medical Insurance

Employee Assistance Programme

Training and development opportunities

Employee perks including discounts

Qualifications

• Experience in providing high-quality course advice to students.
• Strong communication skills for handling inquiries via multiple channels.

Responsibilities

• Provide excellent customer service and course advice to prospective students.
• Handle inquiries through phone, live chat, and email in a timely manner.

Skills

Customer Service

Communication Skills

Sales Techniques

CRM Management

Education

Degree in relevant field

Tools

CRM Software

Job description

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Job Title: Course Advisor (Maternity Cover)

Role Type: Remote role

This role is a 12 month maternity cover.

Job summary

The Course Advisor role is responsible for providing advice to potential students of First Intuition ensuring an excellent standard of customer care by guiding students to choose the right course for them.

This includes:

Answering incoming calls and live chats

Making outbound calls to prospects

Responding to emails and new enquiries

Major internal relationships The Course Advice department is central to the successful sales of First Intuition’s distance learning courses and products. Team members are often the first people that prospective students will be in contact with. As such, maintaining strong internal relationships is key. In particular, this requires working collaboratively with all members of the Distance Learning team (Operations, Tutors and Client Relationship) to deliver as the first point of contact, enquiry and advice service for Distance Learning:

Operations team – to help resolve any issues students may have with booking their course

Tutor team – to communicate with about exam results and any potential completers looking to go onto the next level

Requirements

• Providing excellent customer service to all individuals in line with First Intuition’s values
• Providing high-quality course advice to current and prospective students
• Answering and dealing with enquiries on the phone, via live chat, social media, email and enquiry forms in a timely manner
• Answering incoming telephone calls and live chats from students and prospective students
• Making outbound telephone calls to contact prospective students
• Helping prospects decide on the best course for them by providing high-quality advice and using good questioning and Sandler techniques
• Following up on up potential leads using First Intuition’s follow up process
• Using Sandler techniques to develop a Trusted Advisor relationship with students
• Logging all enquiries on our CRM and tagging using First Intuition’s process
• Sales admin including logging mock bookings, demo bookings, marking off bookings each day
• Export exam results from MyAAT and send to tutors each week, marking level completers in order to chase for the next level
• Undertaking additional administrative duties as required
• General; to undertake such other duties as may be required from time to time, in line with the responsibilities of the post.

To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to here.

• 25 days annual leave (based on fulltime hours) PLUS bank holidays
• Hybrid working available, equipment provided for homeworking
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Private Medical Insurance
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974.

As a disability confident employer, we are committed to creating an inclusive and accessible recruitment process. We welcome applications from all qualified candidates and are dedicated to ensuring equal opportunities for everyone. In line with our commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustment s during the interview process, please let us know, and we will be happy to support you.