Courier Onboarding Expert: Training, Support & Ops

Evri

Glasgow

Hybrid

GBP 28,000 - 32,000

Full time

14 days+

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Job summary

Evri Group is hiring a Courier Training and Onboarding Specialist to support onboarding of couriers and ensure readiness for daily deliveries at Blochairn. You’ll be the on-site champion keeping the Delivery Unit running smoothly and guiding couriers to maintain efficient, compliant operations.

You’ll thrive in a fast-paced, customer-focused environment, using smartphone apps, solving problems, and escalating risks quickly to help deliver reliable service and an excellent customer experience

Qualifications

Current UK driving licence.
Solid understanding of the self-employed courier model.
Experience in a fast-paced, customer-focused operational environment.
Strong problem-solving, organisation and attention to detail.
Confident communication skills and ability to spot and escalate risks quickly.

Responsibilities

Support onboarding of new couriers and allocate work effectively.
Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
Use the Service Tracker to raise timely, transparent escalations when needed.
Provide daily operational feedback to the Territory Manager to optimise performance.