Courier Logistics Advisor - Fixed Term (6 months)

THG Ingenuity Ltd.; Northwich; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Employee assistance programme

On-site gym (Manchester)

Staff discount

Job summary

THG Ingenuity Ltd. is seeking a Fixed Term Carrier Logistics Executive for 3–6 months, based in the UK. Shifts are Monday–Friday, 8am–4pm, with some weekend work.

Start dates are 2nd or 9th November. You will act as Courier Team Advisor, delivering second-line support for delivery-related enquiries and liaising with courier partners to resolve issues, with comprehensive training provided. You will communicate clearly, solve problems efficiently, and manage cases with empathy and professionalism

Qualifications

• Excellent verbal and written communication skills.
• Strong listening skills and ability to understand customer needs.
• Professional, friendly and customer-focused approach.
• Attention to detail and commitment to high-quality work.
• Strong organisational skills to manage multiple priorities in a fast-paced environment.
• Flexible and adaptable, willing to support the wider team.

Responsibilities

• Manage and resolve delivery-related tickets raised by Customer Service Advisors and Self-Service Clients.
• Arrange parcel collections with courier providers.
• Monitor ongoing investigations and provide regular updates until resolution.
• Meet departmental SLA and service levels while maintaining high productivity.
• Strive to achieve first-contact resolution wherever possible, delivering a seamless customer experience.
• Provide support with customer enquiries when required, ensuring a professional approach.
• Identify recurring delivery issues, escalate trends to courier partners, and contribute to continuous improvement initiatives.
• Process courier claims and exception cases accurately within service levels.

Skills

Communication skills

Problem solving

Customer focus

Organisational skills

Adaptability

Job description

THG Ingenuity Ltd. is seeking a Fixed Term Carrier Logistics Executive for 3–6 months, based in the UK. Shifts are Monday–Friday, 8am–4pm, with some weekend work.

Start dates are 2nd or 9th November. You will act as Courier Team Advisor, delivering second-line support for delivery-related enquiries and liaising with courier partners to resolve issues, with comprehensive training provided. You will communicate clearly, solve problems efficiently, and manage cases with empathy and professionalism