Courier: Frontline Delivery & Customer Experience Pro

Dhl International (Uk) Limited; Northampton; On-site; GBP 21,000 - 26,000; Full time

Job summary

DHL is recruiting for Permanent Courier positions based in Northampton, NN4 7BW. The role involves delivering and collecting shipments with a 45-hour week, Monday to Friday, handling time‑definite deliveries while representing DHL with professionalism.

You will manage routes, meet deadlines, and interact with customers to provide an excellent service experience. This is a fast-paced frontline role requiring independence and reliability.

Qualifications

• Experience in a customer-facing or delivery role.
• Full UK driving licence.
• Willingness to obtain or hold a digital tachograph card.
• Ability to meet the physical demands of the role.

Responsibilities

• Complete deliveries and collections in line with customer expectations and time-definite requirements.
• Act as a professional ambassador for DHL, delivering a consistent and high-quality customer experience.
• Plan and prioritise your daily route to ensure all deliveries and collections are completed on time.
• Maintain accurate records of working and driving hours and follow DHL policies.

Skills

Delivery experience

Customer-facing

Route planning

Geographical awareness

Communication

Problem solving

Physical fitness

Full UK driving licence

Tachograph card willingness

Tools

Digital tachograph card

Job description

DHL is recruiting for Permanent Courier positions based in Northampton, NN4 7BW. The role involves delivering and collecting shipments with a 45-hour week, Monday to Friday, handling time‑definite deliveries while representing DHL with professionalism.

You will manage routes, meet deadlines, and interact with customers to provide an excellent service experience. This is a fast-paced frontline role requiring independence and reliability.