Courier

DHL International (UK) Limited; Exeter; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Generous holiday entitlement

Company pension

Life Assurance

Enhanced maternity pay

Sick pay

Discounts (retail, entertainment, gym)

Wellbeing programs

Training and development opportunities

Job summary

DHL Group is hiring a Courier in the United Kingdom. You will be the face of DHL, delivering and collecting shipments, planning routes, and ensuring high customer satisfaction. The role emphasizes safety, professionalism, and strong organisational skills to meet daily targets.

The position offers opportunities for training and development, with a focus on internal promotion and a competitive benefits package. This is a full-time, on-site role in a dynamic logistics environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.

Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Skills

Communication skills

Route planning

Physical fitness

Full UK driving license

Multi-drop courier experience

Job description

Job Title: Courier

About Us:

At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can-do attitude.

Role Purpose:

As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can-do attitude.

Key Responsibilities:

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Success Criteria:

• Achieve high levels of customer satisfaction.
• Complete time-definite deliveries and collections.
• Demonstrate excellent planning and organisational skills.
• Adapt to changing routes and business needs.

Skills & Experience:

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.
• Full UK driving license (C1, 7.5 ton License preferred).
• Experience in a multi-drop courier role and customer-facing positions is advantageous.

Benefits:

• Competitive salary and quarterly bonus scheme.
• Generous holiday entitlement increases with service.
• Company pension scheme with excellent contribution rates.
• Life Assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits, including retail, entertainment, and gym membership discounts.
• Access to professional employee assistance and wellbeing programs.
• Excellent training and development opportunities with a focus on internal promotion.

Privacy Notice

DHL International (UK) Ltd, act as a "Data Controller" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.