County Response Admin Support Volunteer - Police Staff

Nottinghamshire Police; Cheltenham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Travel allowance

Food allowance (£5 for 4+ hour shifts)

Job summary

Nottinghamshire Police is seeking an administrator to support ongoing investigations across county locations. The role involves updating victims on investigation status, handling document uploads/downloads, and assisting with information gathering.

You will handle routine correspondence, messages, and forms, with access to Microsoft Outlook, Excel, and Word. Travel allowances apply; flexible hours across a zero-hours baseline.

Qualifications

• Face-to-face or phone conversations with customers or colleagues.
• Plain, correct grammar and punctuation in messages.
• Compose routine correspondence.
• Take telephone messages with all required details.
• Proficient with Microsoft Outlook and spreadsheets.
• Learn and use other IT packages as needed.
• Complete standard forms accurately (e.g., order forms).
• Proficient with Microsoft Excel and Word.
• Strong time-management and self-organisation.
• Follow instructions without supervision.
• Create emails and formal correspondence from templates.

Responsibilities

• Update victims on investigation status as part of ongoing cases.
• Upload/download documents, attach exhibits, view investigation files.
• Carry out admin enquiries and complete relevant documents.
• Assist in obtaining documents and information to support investigations.

Skills

Customer communication

Time management

Attention to detail

Following instructions

Template-based correspondence

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 0

Basis Zero Hours

Full/Part Time Perm/FT Full Time / Permanent

Package Minimum of 2 hours per week across various county locations

• Focus on updating victims of crimes to the current investigation status.
• Uploading and downloading documents, attaching exhibits and viewing investigation documents.
• Conduct admin enquiries and complete relevant documents as part of on-going investigations.
• Assisting in obtaining documents and gathering information surrounding a crime and support ongoing investigations.

Key Skills & Experience Required

• Talking to customers or colleagues face to face or on the phone.
• Using correct grammar and punctuation so that messages are clear and professional.
• Composing routine correspondence
• Taking telephone messages containing all the information needed for a colleague to respond.
• Able to use Microsoft outlook.
• Able to use other specialist IT packages and confident in learning new IT systems.
• Completing standard forms accurately e.g order forms
• Able to use Microsoft excel and word.
• Good at planning own time and commitments
• Good at following instructions to complete tasks without need for supervision
• Preparing email and formal correspondence using templates and agreed layouts

Travel allowance will be provided, food allowance up to £5 when working over a 4-hour shift

Vetting Level – Recruitment– you must have resided in the UK for at least the last 3 years

IMPORTANT INFORMATION:

All applicants will be subject to the Nottinghamshire Police Vetting Policy.

Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.

Reasonable adjustments will be considered at a later stage for candidates successfully shortlisted. Please be aware, this will not cause any detriment or impact to your application, our aim is to support you throughout the process.