Victim Support Admin Volunteer - County Investigations

Nottinghamshire Police; Cheltenham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Travel allowance

Food allowance (£5 for 4+ hour shifts)

Job summary

Nottinghamshire Police is seeking an administrator to support ongoing investigations across county locations. The role involves updating victims on investigation status, handling document uploads/downloads, and assisting with information gathering.

You will handle routine correspondence, messages, and forms, with access to Microsoft Outlook, Excel, and Word. Travel allowances apply; flexible hours across a zero-hours baseline.

Qualifications

• Face-to-face or phone conversations with customers or colleagues.
• Plain, correct grammar and punctuation in messages.
• Compose routine correspondence.
• Take telephone messages with all required details.
• Proficient with Microsoft Outlook and spreadsheets.
• Learn and use other IT packages as needed.
• Complete standard forms accurately (e.g., order forms).
• Proficient with Microsoft Excel and Word.
• Strong time-management and self-organisation.
• Follow instructions without supervision.
• Create emails and formal correspondence from templates.

Responsibilities

• Update victims on investigation status as part of ongoing cases.
• Upload/download documents, attach exhibits, view investigation files.
• Carry out admin enquiries and complete relevant documents.
• Assist in obtaining documents and information to support investigations.

Skills

Customer communication

Time management

Attention to detail

Following instructions

Template-based correspondence

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Nottinghamshire Police is seeking an administrator to support ongoing investigations across county locations. The role involves updating victims on investigation status, handling document uploads/downloads, and assisting with information gathering.

You will handle routine correspondence, messages, and forms, with access to Microsoft Outlook, Excel, and Word. Travel allowances apply; flexible hours across a zero-hours baseline.