Country House Assistant Manager

HF Holidays Limited; Whitby; On-site; GBP 30,000; Full time

Job summary

A leading company is seeking a Country House Assistant Manager to support the House Manager in delivering exceptional guest service. This role involves leading the front of house team, maintaining property standards, and fostering a positive team culture. The ideal candidate will have a background in hospitality, strong customer service skills, and the flexibility to adapt to varied working hours. Live-in accommodation is available, along with a range of benefits.

Benefits

33 Days Holiday

Pension Contributions

Volunteer Day

Group Life Assurance

Cinema Discounts

Online Shopping Discounts

Cycle to work Scheme

Discounted Gym Membership

Virtual GP

Health & Wellbeing Support

Qualifications

• Commercial background in Tourism or Hospitality industry.
• Exemplary customer service skills.
• Flexibility to varied working hours.

Responsibilities

• Support House Manager to ensure guest service excellence.
• Lead front of house team and maintain property standards.
• Foster teamwork and culture among staff.

Skills

Customer Service

Team Leadership

Flexibility

Job description

COUNTRY HOUSE ASSISTANT MANAGER

Location:Larpool Hall, Larpool Drive, Whitby, North Yorkshire, YO22 4ND

Contract: Permanent, Full Time

Salary: £29,484 per annum

Reporting to: House Manager

Live In: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free wifi

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family

About the role:As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guestservice, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:

Guest Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guestservice, leaving no room for compromise on our commitment to excellence.

Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are meet to our brand standards.

Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.

Team Development & Culture: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.

Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.

Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.

What are we looking for?

We would love to hear from you if you have these essential skills:

1. A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers

2. Exemplary customer service skills and excel as a team leader

3. Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends

About HF Holidays:

HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15country houses located in some of the UK’s best-loved national parks and National Landscapes.

Equity and Diversity:

We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holiday’s has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination; We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.

HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please [e-mail]