Country House Assistant Manager

HF Holidays Limited; Thakeham; Remote; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Live-in accommodation

33 days holiday pro rata

Pension contributions

Volunteer day

Discounts

Health & wellbeing support

Cinema discounts

Cycle to work

Virtual GP

Job summary

HF Holidays invites applications for a Country House Assistant Manager at Abingworth Hall in Thakeham. You will assist the House Manager to deliver guest service excellence, supervise the front of house team, and coordinate maintenance to uphold brand standards across bedrooms, public areas, and grounds.

You will also nurture a positive team culture, liaise with central HR and operations, and deputise for the House Manager during days off and holidays.

Qualifications

• Commercial background in Tourism or Hospitality industry.
• Exemplary customer service skills and team leadership.
• Flexibility to work varied hours, including evenings and weekends.

Responsibilities

• Guest Service Excellence: Engage with guests to create a warm, exceptional atmosphere and monitor service quality.
• Front of House Management: Lead the front of house team and ensure bedrooms and public areas meet brand standards.
• Property Maintenance and Appearance: Support maintenance planning and address defects while upholding grounds and house aesthetics.
• Team Development & Culture: Foster teamwork and harmony, especially with staff living in.
• Centralised Support: Liaise with HR for recruitment and with operations for health and safety, stock, and reporting.

Skills

Commercial background

Customer service

Team leadership

Flexible hours

Job description

COUNTRY HOUSE ASSISTANT MANAGER

Location: Abingworth Hall, Storrington Road, Thakeham, West Sussex, RH20 3EF

Contract: Permanent, Full Time

Salary: £32,086per annum

Live In or Live Out: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines| Annual familiarization visit at any of our country houses for you and your family

About the role

Nestled within the breathtaking area of outstanding natural beauty, o urAbingworthcountry house proudly boasts 30elegantly appointed bedrooms, providing a serene retreat for up to49gue sts embarking on guided or self-guided tour holidays. As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of guestservice, ensuring every part of the house operates at the pinnacle of excellence. Your responsibilities span various domains:

• Guest Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of guestservice, leaving no room for compromise on our commitment to excellence.
• Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas are meet to our brand standards.
• Property Maintenance and Appearance: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
• Team Development & Culture: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
• Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.

As an Assistant General Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every area of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.

What are we looking for?

We would love to hear from you if you have these essential skills:

• A commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
• Exemplary customer service skills and excel as a team leader
• Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends

About HF Holidays

As Britain's only walking holidayco-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors.

With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country housesin the heart of the UK’s best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.