Branch Assistant

Rexel; Ledston; On-site; GBP 18,000 - 24,000; Full time

Job summary

Rexel UK is seeking a Branch Assistant to be the face of our wholesale branch at the Trade Counter, delivering superb service to trade professionals and the public. You will manage stock, display promotions, prepare and deliver orders, and collaborate with the external sales team.

A clean driving license is essential, and you should be ready to learn about new products and market trends. Strong communication, organisational skills, and a customer-first mindset are highly valued.

Qualifications

• A clean valid driving license is essential for this role.
• Strong communication skills with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer-first mindset, understanding that the customer is the most important element of branch operations.

Responsibilities

• Provide outstanding customer service face-to-face and over the phone.
• Efficiently serve walk-in customers and make proactive sales calls to a portfolio of new and existing accounts, collaborating with the external sales team.
• Process customer orders, generate accurate quotations, and actively follow up on leads.
• Oversee stock control, including processing orders, picking, packing, managing transfers, and loading/unloading delivery vans.
• Continuously learn about new industry products and market trends to better assist customers.

Skills

Customer service

Sales

Stock management

Communication

Teamwork

Job description

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, delivering exceptional customer service at the Trade Counter to both trade professionals and the public. In this varied role role, you will take ownership of eye-catching shop displays to highlight promotions, manage incoming and outgoing stock, and prepare and deliver customer orders.

Your key responsibilities will include:

• Customer Service: Provide outstanding support to customers both face-to-face and over the phone.
• Trade Counter & Sales: Efficiently serve walk-in customers and make proactive sales calls to a portfolio of new and existing accounts, collaborating closely with the external sales team.
• Sales Administration: Process customer orders, generate accurate quotations, and actively follow up on leads.
• Stock & Warehouse Management: Oversee stock control, including processing orders, picking, packing, managing store transfers, and safely loading/unloading delivery vans (includes heavy lifting).
• Product Knowledge: Continuously learn about new industry products and market trends to better assist customers.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments

CUSTOMER FOCUS: building strong customer relationships and delivering customer-centric solutions

What we're looking for:

• A clean valid driving license is essential for this role
• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer-first mindset, understanding that the customer is the most important element of branch operations.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.