Counter Sales Assistant

Huws Gray; Dover; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company bonus

Pension & life cover

Staff discounts

Colleague discounts

Travel discounts

Training & development

Job summary

Huws Gray is seeking a Counter Sales Assistant for our Bow branch. You’ll engage with customers in-store, on the phone, and in the yard, offering expert product guidance and tailored solutions to secure sales.

Ideal candidates have customer service experience, a proactive attitude, and strong communication. Training will be provided, with opportunities for progression within the Huws Gray group. Flexible working options may be discussed at interview.

Qualifications

• Previous customer service experience preferred but not essential.
• Strong time management and organisational skills.
• Clear communication and a friendly, proactive approach.

Responsibilities

• Build connections with customers in person, over the phone, and in-branch.
• Prepare quotes, follow up enquiries, and develop leads.
• Handle essential admin efficiently to keep the branch running smoothly.
• Provide up-to-date product knowledge to help customers choose materials.
• Maintain inviting, well-stocked displays to enhance the shopping experience.
• Collaborate with yard and counter sales teams to support the branch.

Skills

Customer service

Communication

Time management

Teamwork

Job description

Counter Sales Assistant – Huws Gray (Bow) - Connect with Customers. Share Your Know-How. Help Build Something Great.

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re looking for a Counter Sales Assistant to join the team at our (Bow) branch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success.

What You’ll Be Doing

• Building connections - with customers in person, over the phone, and in the branch or yard, providing expert advice
• Creating tailored solutions - preparing quotes, following up on enquiries, and developing leads
• Keeping things running smoothly - managing essential admin efficiently
• Offering guidance - with up-to-date product knowledge to help customers find the best materials
• Enhancing the shopping experience - maintaining well-stocked, inviting displays
• Collaborating - across the branch with your colleagues, including yard and counter sales, to support the team

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

What You’ll Bring

We celebrate individuality and know your personality and strengths matter just as much as your experience. You’ll bring some previous customer service experience, and while sales experience or knowledge of building materials would be a bonus, it isn’t essential. If you enjoy helping customers, have an interest in building materials and are keen to learn, we’ll give you all the training and support you need to grow and succeed in the role.

The right person will also bring strong time keeping, natural organisation and clear communication skills. You’ll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you’ll adapt your approach to suit each individual and deliver a positive, personalised experience every time.

What’s In It For You

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.

INDSAL