Internal Sales Person

Huws Gray; Stafford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave allowance

Company bonus

Pension & life cover

Employee discounts

Training & development

Staff benefits

Job summary

Huws Gray Stafford is seeking an Internal Sales Person to build connections with customers in branch, on the shop floor and over the phone, providing expert advice and tailored solutions.

You’ll handle quotes, follow up enquiries and develop leads while keeping admin running smoothly and ensuring up-to-date product knowledge.

If you’re friendly, organised and passionate about building materials, join us for a supportive team environment with training and progression opportunities.

Qualifications

• Excellent customer service skills and computer literacy are essential.
• Previous retail or sales experience will help you thrive in this role.
• Strong product knowledge and experience in a builders’ merchant environment are advantageous.

Responsibilities

• Building connections - with customers in person, over the phone, and in the branch or yard, providing expert advice
• Creating tailored solutions - preparing quotes, following up on enquiries, and developing leads
• Keeping things running smoothly - managing essential admin efficiently
• Offering guidance - with up-to-date product knowledge to help customers find the best materials
• Enhancing the shopping experience - maintaining well-stocked, inviting displays
• Collaborating - across the branch with your colleagues, including yard and counter sales, to support the team

Skills

Customer service

Computer literacy

Retail experience

Product knowledge

Builders merchant experience

Job description

Internal Sales Person – Huws Gray Stafford- Connect with Customers. Share Your Know-How. Help Build Something Great.

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool, Hire Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re looking for a Internal Sales Person to join the team at our Stafford branch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success.

What You’ll Be Doing

• Building connections - with customers in person, over the phone, and in the branch or yard, providing expert advice
• Creating tailored solutions - preparing quotes, following up on enquiries, and developing leads
• Keeping things running smoothly - managing essential admin efficiently
• Offering guidance - with up-to-date product knowledge to help customers find the best materials
• Enhancing the shopping experience - maintaining well-stocked, inviting displays
• Collaborating - across the branch with your colleagues, including yard and counter sales, to support the team

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

What You’ll Bring

We celebrate individuality and recognise that your skills and personality matter just as much as your experience. Excellent customer service skills, good computer literacy, and previous retail or sales experience will help you thrive in this role Strong product knowledge and a background within a builders’ merchant environment would also be a real advantage. If you’re passionate about helping customers and have a genuine interest in building materials, we’ll give you all the training and support you need to succeed.

The right person will also bring strong time keeping, natural organisation and clear communication skills. You’ll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you’ll adapt your approach to suit each individual and deliver a positive, personalised experience every time.

What’s In It For You

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.