Counter Sales Assistant

Huws Gray Group.; Greater London; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Company bonus

Contributory pension

Life assurance

Discounts - high street

Colleague discounts

Travel discounts

Training and development

Job summary

Huws Gray Group is hiring a Counter Sales Assistant for the Bow branch. You will build connections with customers, provide expert advice, and create tailored quotes while maintaining efficient admin and in-branch operations.

You’ll bring prior customer service experience and, while not essential, knowledge of building materials or sales experience is a bonus. Training will be provided to help you grow in this role.

Qualifications

• Previous customer service experience.
• Interest in building materials and willingness to learn.
• Strong communication and time-keeping.

Responsibilities

• Building connections with customers in person, over the phone, and at the branch or yard.
• Creating tailored solutions by preparing quotes and following up on enquiries.
• Keeping admin tasks running smoothly and efficiently.
• Offering product guidance with up-to-date knowledge to help customers choose materials.
• Enhancing the shopping experience with well-stocked, inviting displays.
• Collaborating across the branch with colleagues to support the team.

Skills

Customer service

Building materials

Job description

Counter Sales Assistant– Huws Gray (Bow)-Connect with Customers. Share Your Know-How. Help Build Something Great.

BePartofSomethingBigger at Huws Gray.

Whetheryou'rein the trade or simply lovea goodhomeimprovement project, chances areyou'veheard of us.We’retheHuws Gray Group– home to a family of trusted brands including Huws Gray,Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – wecouldn’tdo it without our peopleandthat’swhere you come in!

We’relooking for aCounter Sales Assistantto join the team at our (Bow) branch.Oursales peoplethrive on great conversations, building lasting relationships, and driving branch success.

Whatyou’llbe doing:

Building connections- with customers in person, over the phone, and in thebranch oryard,providingexpert advice

Creating tailored solutions-preparing quotes, following up on enquiries, and developing leads

Keeping things running smoothly-managing essential admin efficiently

Offering guidance-with up-to-date product knowledge to help customers find the best materials

Enhancing the shopping experience-maintainingwell-stocked, inviting displays

Collaborating-acrossthe branch with your colleagues,including yard and counter sales, to support the team

We’rehappy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request,we’llalways listen with an open mind—andthere’sno judgment in asking.

Whatyou’llbring:

We celebrate individuality and know your personality and strengths matter just as much as your experience. You’ll bring some previous customer service experience, and while sales experience or knowledge of building materials would be a bonus, it isn’t essential. If you enjoy helping customers, have an interest in building materials and are keen to learn, we’ll give you all the training and support you need to grow and succeed in the role.

The right person will also bring strong time keeping, natural organisation and clear communication skills. You’ll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you’ll adapt your approach to suit each individual and deliver a positive, personalised experience every time.

What’sin it for you:

We believegreat workshould be recognised and rewarded.Here’swhat you can expect:

• A strong annual leave allowance, alongside your bank holidays

• Company bonus scheme,based on performance

• Contributory pensionandlife assurance

• Discountsonhigh street retailers, supermarkets, restaurants,gymsand cinemas

• Colleague discountacross our group brands

• Attraction and traveldiscounts

• Training and developmentprogrammes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger,smarterand better at serving our customers.

We’reproud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whetheryou’rebased in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.