Counter Manager - Norwich

Benefit Cosmetics UK; Norwich; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics UK is seeking a Part-time Counter Manager for House of Fraser in Norwich. This 22.5-hour role over 4 days is ideal for a driven retail professional, with no prior management required though some leadership tasks exist.

As Counter Manager you will drive sales, deliver brow services, maintain counter presentation, manage stock, and liaise with area managers to ensure smooth operations and outstanding customer experiences.

Qualifications

• Dynamic, self-motivated and sales-driven.
• Passion for make-up with focus on achieving sales targets.
• Result-oriented with a track record of meeting goals.
• Desire to provide a unique customer experience that drives loyalty.
• Flexible availability including weekends, late nights and holidays.
• 2-4 years of prior customer service experience in retail or hospitality.

Responsibilities

• Brow services & revenue generation with waxing, tinting, tweezing.
• Target-driven sales to meet individual and counter goals.
• Develop in-store and external events to boost sales and brand awareness.
• Stock optimisation and reporting concerns to the Area Manager.
• Serve as communications lead between store, department managers and area managers.
• Oversee daily and monthly administrative tasks to ensure smooth operations.
• Maintain professional counter presentation and hygiene at all times.

Skills

Sales-driven

Retail experience

Customer service

Communication

Adaptable

Job description

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Part-time, 22.5-hours over 4 days, Counter Manager to make real connections in House of Fraser, Norwich!

Please note: As this is also a solo counter, we will not require any previous team management experience. However, there will be management aspects to the role that you will be responsible for.

As a Counter Manager for a solo store, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

As a Counter Manager, your missions, will be as follows:

• Brow Services & Revenue Generation:Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

The Bene-Fit for a Counter Manager:

• Dynamic, self-motivated, self-sufficient andsales-driven
• Passion for make-up and Retail with afocus on achieving sales targets and problem solving
• Result-oriented, who likes a challenge andexceeding sales expectations with resilience
• Desire to provide a unique customer experience thatdrives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 2-4 years of prior customer service experience in a retail or hospitality environment is required for this rolewith a passion for sales success

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position:

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme