Counter Manager - Norwich

BENEFIT COSMETICS; Norwich; On-site; Confidential; Part time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics in Norwich is seeking a Part-time Counter Manager for a solo counter at House of Fraser. The role focuses on delivering exceptional customer experiences while achieving sales targets and managing key counter responsibilities.

As a self-motivated professional, you will lead customer interactions, coordinate events, and ensure stock and administration are well managed. The position offers flexible hours across four days with product discounts and staff benefits.

Qualifications

• Dynamic, self-motivated and sales-driven personality.
• Passion for make-up and delivering great customer experiences.
• Flexible availability including weekends and holidays.

Responsibilities

• Provide brow services, waxing and tweezing to drive revenue and satisfaction.
• Achieve personal sales targets and contribute to counter goals.
• Develop in-store events and collaborations to boost brand awareness and sales.
• Maintain stock levels and report shortages to minimise lost sales.
• Act as a liaison between store/department managers and area managers.
• Oversee daily, weekly and monthly administrative tasks to support operations.
• Maintain hygiene and presentation standards for the counter and displays.

Skills

Dynamic trait

Self-motivation

Sales-driven

Makeup passion

Flexible availability

Retail/customer service experience

Job description

Overview

Benefit is Glowing... We Mean Growing... and we are currently searching for a Part-time, 22.5-hours over 4 days, Counter Manager to make real connections in House of Fraser, Norwich! Please note: As this is also a solo counter, we will not require any previous team management experience. However, there will be management aspects to the role that you will be responsible for. As a Counter Manager for a solo store, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, self-motivated, self-sufficient and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets and problem solving
• Result-oriented, who likes a challenge and exceeding sales expectations with resilience
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 2-4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position

• -Product Discount
• - Staff Sale
• - New Launch Gratis
• -Annual Leave
• -Full Training provided
• - Refer a friend scheme
• -Competitive Commission Scheme

Come paint the world PINK with us!

We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact [e-mail].