Counter Manager - Newcastle

Benefit Cosmetics UK; Newcastle upon Tyne; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics UK is seeking a Full-time Counter Manager for our Fenwicks Newcastle counter. You will lead Brow and Beauty Experts, drive sales, deliver premium customer experiences, and manage daily operations.

The role involves team motivation, scheduling, stock control, event planning, and ensuring top-notch counter presentation to boost brand visibility and customer loyalty.

Qualifications

• Dynamic, enthusiastic and sales-driven.
• Passion for make-up and Retail with a focus on achieving sales targets.
• Result-oriented with a drive to exceed sales expectations.
• Desire to provide a unique customer experience that drives loyalty and repeat business.
• Flexible availability including weekends, late nights, bank holidays and holiday periods.
• 4+ years of prior customer service experience in retail or hospitality with a passion for sales success.
• Minimum 6 months of management experience.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals while maintaining high service standards.
• Provide waxing, tinting and tweezing services to ensure customer satisfaction and repeat appointments.
• Personally connect with customers through in-store traffic, demonstrate products and achieve individual sales targets.
• Conduct daily team meetings and promote open communication to meet targets.
• Develop in-store and external events through collaborations, product launches and charity initiatives to boost sales and brand awareness.
• Ensure the counter is fully stocked and report inventory concerns to minimise lost sales opportunities.
• Communicate between store/department managers and area managers to keep the team informed.
• Oversee daily, weekly, monthly and annual administrative tasks and support the Area Manager.
• Create fair, effective monthly staff rotas to optimise coverage for sales goals.
• Maintain hygiene and housekeeping standards for counter and displays.

Skills

Sales-driven

Retail passion

Customer service

Leadership

Flexible schedule

Retail experience

Management experience

Job description

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in Fenwicks Newcastle.

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

As a Counter Manager, your missions, will be as follows:

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services:Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

The Bene-Fit for a Counter Manager:

• Dynamic, enthusiastic, andsales-driven
• Passion for make-up and Retail with afocus on achieving sales targets
• Result-oriented, who likes a challenge andexceeding sales expectations
• Desire to provide a unique customer experience thatdrives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this rolewith a passion for sales success
• Minimum 6 months of management experience

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Benefits of our Counter Manager Position:

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Come paint the world PINK with us!