Counter Manager Counter Manager

The Estée Lauder Companies Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Manager to inspire and lead a team of Sales Associates. This role offers the chance to develop essential skills in business planning, customer relationship management, and team leadership. As the Chief Executive Officer of your own store, you will drive sales and operational targets while creating impactful in-store events. With a focus on personal and professional growth, this opportunity paves the way for a fulfilling career in the beauty industry. Join a culture that values diversity and offers outstanding training and competitive benefits.

Benefits

Outstanding training and development

Competitive remuneration and benefits package

Qualifications

• Proven leadership and business management skills in retail.
• Ability to develop financial plans and manage resources.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Create and execute a business plan to recruit and retain customers.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results-oriented

Team leadership

High attention to detail

Proactive approach to work

Education

Retail sales experience

Experience in strategic planning

Tools

Microsoft Excel

Job description

Join to apply for the Counter Manager role at The Estée Lauder Companies Inc.

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Join to apply for the Counter Manager role at The Estée Lauder Companies Inc.

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.

Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity to be the Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and a first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale. This management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results-oriented, with a high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivates and maintains extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organizational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience
• Team leadership
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of computer systems including email and Microsoft Excel