Liz Earle - Counter Manager

The Boots Company PLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Liz Earle Counter Manager in London, where your passion for skincare and leadership skills will shine. This exciting role involves inspiring your team, building strong customer relationships, and providing personalized consultations. With a commitment to natural beauty and exceptional customer service, you'll be part of a team that values continuous learning and development. Enjoy generous employee discounts, a supportive work environment, and the opportunity to grow within a brand that truly cares about its people and customers. If you're ready to make a difference in the beauty industry, this is the perfect opportunity for you.

Benefits

Up to 75% employee discount

Store discounts

Quarterly Goody Box

Discretionary team bonus scheme

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Passion for skincare and experience leading a team.
• Outstanding customer service skills with empathy.

Responsibilities

• Inspire and motivate your team to exceed sales targets.
• Provide personalized consultations and skin services.

Skills

Team Leadership

Customer Service

Sales Target Achievement

Skincare Knowledge

Education

Certification as a Skin Expert

Job description

We are now recruiting a Liz Earle Counter Manager for our Piccadilly Circus store. We are looking for candidates to join us as soon as possible who can be flexible to meet our customers’ needs. Your basic hours will be 37.5 per week, with expected working days from Monday to Saturday. You will cover AM, PM, and evening shifts between 9am and 10pm, including weekends.

Being a Liz Earle Counter Manager is an exciting role where you’ll assist customers with their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty, and a focus on customer service, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These principles guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values remain the same today, and there’s never been a more exciting time to join us.

About the role

Learn what a typical day as a Liz Earle advisor looks like and how Counter Managers support this by watching the videos linked at the bottom of this page. For role-specific information, watch the video from 4:06.

Your main responsibilities include:

• Inspiring and motivating your team to achieve and exceed sales targets through coaching and constructive feedback
• Building strong relationships with customers and colleagues
• Providing personalized consultations and skin services
• Achieving sales targets by creating business plans and promoting Liz Earle offers
• Completing our 12-month Skin School development program
• Ensuring your counter is well-presented to showcase our products
• Being an ambassador for the Liz Earle brand

What you'll need to have

• A passion for skincare and a love of Liz Earle
• Experience leading and motivating a team to perform and develop
• Outstanding customer service skills, with empathy and understanding for every visitor
• Ability to work with business plans, meet sales targets, and review performance
• Enthusiasm for continuous learning and expanding skincare knowledge

It would be great if you also have

• Experience using skincare products on customers

Our benefits

• Up to 75% Liz Earle employee discount
• Store discounts (e.g., Boots, John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Certification as a skin expert through CIBTAC
• Generous holiday entitlement that increases with service
• Personal Pension Scheme

We offer a range of benefits beyond salary and support flexible working options. Click here to view our full list of company benefits.

Please note, salary estimates from third-party sites are not endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may be inaccurate. All rewards and benefits are subject to change and eligibility.

What's next?

If this role suits you, we look forward to receiving your application. Successful applicants will be invited for an in-store interview.

We are open to flexible working arrangements, including job shares and reduced hours. Reasonable adjustments are available during the application and interview process to support you.