Council Tax Officer

Brackenberry Limited; Northampton; On-site; GBP 20,000 - 27,000; Full time

Job summary

Brackenberry Limited is recruiting a Council Tax Officer for a 3-month contract in West Northamptonshire. The role focuses on accurate administration of Council Tax accounts, billing, discounts, exemptions, and reductions, with a strong emphasis on customer service and compliance with relevant legislation.

The ideal candidate will have GCSE English and Maths at grade C or above, with training in Council Tax or Revenues being advantageous.

Qualifications

• Customer-focused service delivery to residents and stakeholders.
• Apply relevant Council Tax legislation and policies to ensure accurate billing.
• Maintain accurate accounts and processing of changes, discounts and exemptions.

Responsibilities

• Maintain accurate Council Tax accounts and billing records.
• Process changes in liability and discounts, exemptions and reductions.
• Liaise with internal/external partners to resolve queries and support service delivery.

Skills

Customer service

Communication

Education

GCSE English & Maths (C or above)

Council Tax / Revenues training (advantageous)

Job description

We are working closely alongside with local authority in West Northamptonshire to assist with the appointment of a Council tax Officer on a 3-month contract, highly likely to be extended at clients discretion. The Council Tax Officer will be responsible for the accurate and timely administration of Council Tax accounts and billing in accordance with relevant legislation and council policies. The role involves processing account changes, assessing discounts and exemptions, administering Council Tax Reduction applications, and providing a high-quality customer-focused service to residents and stakeholders while supporting the effective collection of Council Tax. Responsibilities:

• Maintain accurate and up-to-date Council Tax accounts, ensuring billing information and customer records are processed correctly.
• Apply relevant Council Tax legislation, case law, policies and working practices to ensure accurate billing and account administration.
• Process changes in liability, billing amendments, discounts, exemptions, disregards and Council Tax Reduction applications.
• Provide clear advice and guidance to residents, maintaining a professional and customer-focused service.
• Liaise with internal council departments and external agencies to resolve queries and support effective service delivery. GCSE English and Mathematics at grade C or above, or demonstrable equivalent literacy and numeracy skills.
• Relevant training or qualifications in Council Tax, Revenues or Benefits administration would be advantageous. Experience in a Local Authority Revenues or Council Tax environment is desirable in the council's formal person specification.
• Experience processing Council Tax accounts, billing amendments, discounts, exemptions, disregards and Council Tax Reduction applications is advantageous.
• Experience applying legislation and procedures to assess applications and maintain accurate customer records.