Council Tax & Benefits Advisor — Frontline Support

Civic Recruitment Limited; Enfield; On-site; GBP 32,000 - 34,000; Full time

Job summary

Civic Recruitment Limited in Enfield is seeking a Revenues and Benefits Senior Customer Service Advisor to deliver frontline support by telephone and webchat, focusing on Council Tax, Council Tax Support and Housing Benefits inquiries, with a drive for first-contact resolution.

The role is a 2‑month contract with a local authority, offering an umbrella rate of £23.77 per hour and a 35-hour working week. Excellent written and verbal English communication is essential.

Qualifications

• Proven experience in a customer-facing contact center or customer service setting.
• Familiarity with handling inquiries related to Council Tax, Council Tax Support, or Housing Benefits.
• Background in working within a Local Government environment.
• Excellent written and verbal communication skills in English.

Responsibilities

• Deliver outstanding customer service via telephone, webchat, and digital communication platforms.
• Strive for resolution of inquiries at the first point of contact.
• Assist customers in accessing council services and utilizing online self-service tools.
• Identify and support vulnerable customers or those needing additional assistance.
• Uphold high standards of customer satisfaction and service quality.

Skills

Customer service

Communication

Problem solving

Education

GCSEs in English and Mathematics

Job description

Civic Recruitment Limited in Enfield is seeking a Revenues and Benefits Senior Customer Service Advisor to deliver frontline support by telephone and webchat, focusing on Council Tax, Council Tax Support and Housing Benefits inquiries, with a drive for first-contact resolution.

The role is a 2‑month contract with a local authority, offering an umbrella rate of £23.77 per hour and a 35-hour working week. Excellent written and verbal English communication is essential.