Cosmetics Counter Manager: Sales-Driven & Guest-Focused

Benefit Cosmetics UK; Tandridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics UK is seeking a Full-time Counter Manager for a solo counter at Boots Kingston. You will drive sales, manage customer experiences, and lead daily operations with support from the Area Manager.

As a solo counter, the role combines service excellence with hands-on stock, events, and administration to grow brand presence and revenue. A passion for makeup and strong sales skills are essential, with weekend availability expected.

Qualifications

• Dynamic, self-motivated, self-sufficient and sales-driven.
• Passion for make-up and retail with a focus on achieving sales targets and problem solving.
• Result-oriented, who likes a challenge and exceeding sales expectations with resilience.
• Desire to provide a unique customer experience that drives customer loyalty and repeat business.
• Flexible availability including weekends, late nights, bank holidays and holiday periods.
• A minimum of 2-4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success.

Responsibilities

• Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
• Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Skills

Sales-driven

Customer service

Retail experience

Problem solving

Job description

Benefit Cosmetics UK is seeking a Full-time Counter Manager for a solo counter at Boots Kingston. You will drive sales, manage customer experiences, and lead daily operations with support from the Area Manager.

As a solo counter, the role combines service excellence with hands-on stock, events, and administration to grow brand presence and revenue. A passion for makeup and strong sales skills are essential, with weekend availability expected.