Corporate Receptionist - The Arch Co

ST James Facilities; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

ST James Facilities is seeking a Corporate Receptionist to deliver exceptional service to visitors, tenants and guests in a receptionist role within our Greater London offices.

You will own the reception, foster occupier engagement, and collaborate with the Office Services Management Team to maintain high standards and a welcoming environment.

Qualifications

• Experience delivering a high level of customer service.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proactive, calm under pressure and professional.

Responsibilities

• Own and manage the reception and adjacent areas, coordinating with security, cleaners, facilities and other departments.
• Challenge current processes to improve services and customer experience.
• Build relationships with tenants, clients, guests and visitors; manage sign-ins and direct guests to floors; handle calls and messages efficiently.
• Coordinate, plan and run events; communicate with the St James Events team.
• Manage meeting rooms from start to finish, ensuring all requirements are met.
• Handle post and deliveries per the operations manual and team agreement.
• Perform general administrative and facilities tasks as needed.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Overall Purpose

As a Corporate Receptionist you will be striving to achieve outstanding customer experience for visitors, tenants and guests. You will be representing St James and St James’ clients to go the extra mile to keep a high-level of satisfaction with every person you help.

As a Corporate Receptionist, we empower you to take full responsibility for the reception and work collaboratively as a team to keep the standards at a high level. You will bring a creative mind to enhance the customer journey and occupier engagement, working collaboratively with the Office Services Management Team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

• To take full ownership and accountability of the reception and all associated areas, making sure that they are always kept in the best possible order, liaising with security, cleaners, facilities, and other departments as deemed necessary.


• To challenge existing ways of working to improve and develop our services, always aiming for the highest possible customer experience and engagement.


• To build strong relationships with tenants, clients, guests and visitors by acting as the first point of contact, providing a welcoming and professional service, managing visitor sign‑ins and directing guests to the relevant floors, responding confidently to questions, queries and feedback, handling calls and messages efficiently, and always remaining calm and professional whilst being flexible and responsive to any unforeseen circumstances.


• To support coordinating, planning and executing a comprehensive calendar of events, ensuring clear and effective communication with the wider team and the St James Events team at Head Office.


• Manage the meeting rooms – execute and ensure all requirements are delivered for each meeting from start to finish.


• Manage and record all post and deliveries in accordance with the team agreement and operations manual.


• To carry out any general administrative and facilities management tasks. Always being a responsible, friendly, organized individual.

Key Person Specification:

• Ability to work independently and as well as in a team to ensure smooth daily operation.


• To be a driven and proactive individual, to handle tasks effectively and professionally, and to remain calm under pressure.


• Previous experience delivering a high-level of customer service is desirable, customer service will be the successful post-holder’s focus.


• The post-holder will have good written and communication skills.