Reception & Community Experience Lead

ST James Facilities; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

ST James Facilities in London is seeking a Corporate Receptionist to deliver outstanding customer experience for visitors, tenants and guests. You will take ownership of the reception and work collaboratively with security, cleaners and facilities to maintain a high standard of client care.

You will manage visitor sign-ins, keep front-of-house records up to date, and support monthly reporting. The role also includes organising events and promoting activities to engage building occupants and

Qualifications

• Previous experience in delivering exceptional customer service essential.
• Driven and proactive individual with a can-do attitude.
• Excellent interpersonal skills and professional demeanour.

Responsibilities

• Take full ownership and accountability of the reception and associated areas, liaising with security, cleaners, facilities and other departments.
• Ensure the St James folder, manual, occupier’s procedures and phone database are up to date; deliver monthly reports and FOH data as required.
• Challenge existing ways of working to improve and develop services and enhance customer experience.
• Build strong relationships with tenants, clients, guests and visitors by acting as the first point of contact, managing visitor sign-ins and guiding guests to the relevant floors.
• Respond confidently to questions, queries and feedback; handle calls and messages efficiently while remaining calm and professional.
• Manage orders and maintain adequate stock levels.
• Organise monthly events and pop-ups; coordinate, plan and promote events and materials to ensure effective organisation.
• Create and lead the events calendar, pop-ups and freebies for the buildings, as well as a monthly newsletter.

Skills

Customer service

Interpersonal skills

Punctuality

Professional communication

Tools

Microsoft Office

PowerPoint

Excel

Job description

ST James Facilities in London is seeking a Corporate Receptionist to deliver outstanding customer experience for visitors, tenants and guests. You will take ownership of the reception and work collaboratively with security, cleaners and facilities to maintain a high standard of client care.

You will manage visitor sign-ins, keep front-of-house records up to date, and support monthly reporting. The role also includes organising events and promoting activities to engage building occupants and