Corporate Receptionist - 100 Lower Thames

ST James Facilities; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

ST James Facilities in London is seeking a Corporate Receptionist to deliver outstanding customer experience for visitors, tenants and guests. You will take ownership of the reception and work collaboratively with security, cleaners and facilities to maintain a high standard of client care.

You will manage visitor sign-ins, keep front-of-house records up to date, and support monthly reporting. The role also includes organising events and promoting activities to engage building occupants and

Qualifications

• Previous experience in delivering exceptional customer service essential.
• Driven and proactive individual with a can-do attitude.
• Excellent interpersonal skills and professional demeanour.

Responsibilities

• Take full ownership and accountability of the reception and associated areas, liaising with security, cleaners, facilities and other departments.
• Ensure the St James folder, manual, occupier’s procedures and phone database are up to date; deliver monthly reports and FOH data as required.
• Challenge existing ways of working to improve and develop services and enhance customer experience.
• Build strong relationships with tenants, clients, guests and visitors by acting as the first point of contact, managing visitor sign-ins and guiding guests to the relevant floors.
• Respond confidently to questions, queries and feedback; handle calls and messages efficiently while remaining calm and professional.
• Manage orders and maintain adequate stock levels.
• Organise monthly events and pop-ups; coordinate, plan and promote events and materials to ensure effective organisation.
• Create and lead the events calendar, pop-ups and freebies for the buildings, as well as a monthly newsletter.

Skills

Customer service

Interpersonal skills

Punctuality

Professional communication

Tools

Microsoft Office

PowerPoint

Excel

Job description

Overall, Purpose

As a corporate receptionist you will be striving to achieve outstanding customer experience for visitors, tenants and guests. You will be representing St James and St James’ clients to go the extra mile to keep a high-level of satisfaction with every person you help.

As a corporate receptionist, we empower you to take full responsibility for the reception and work collaboratively as a team to keep the standards at a high level. You will bring a creative mind to enhance the community ethos, working closely with the building manager and take over from security in the morning. You will be creative, not afraid of challenges, and will take charge of reception and its areas.

Duties and Responsibilities:

The below listed task/responsibilities are not exhaustive:

• To take full ownership and accountability of the reception and all associated areas, making sure that they are always kept in the best possible order, liaising with security, cleaners, facilities, and other departments as deemed necessary.
• Ensure the St James folder, manual, occupier’s procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
• To challenge existing ways of working to improve and develop our services, always aiming for the highest possible customer experience and engagement.
• To build strong relationships with tenants, clients, guests and visitors by acting as the first point of contact, providing a welcoming and professional service, managing visitor sign-ins and directing guests to the relevant floors, responding confidently to questions, queries and feedback, handling calls and messages efficiently, and always remaining calm and professional whilst being flexible and responsive to any unforeseen circumstances.
• Managing orders and ensuring adequate stock levels are maintained.
• Events / Pop-Up Organisation; Organising and coordinating monthly events and pop-ups, including planning, liaising with relevant parties, managing arrangements, and creating promotional posters and event materials to ensure each event is effectively organised and promoted.
• Create and lead on the events calendar, pop ups and freebie of the buildings as well as creating a monthly newsletter.

Key Person Specification:

• Previous experience in delivering exceptional customer service essential.
• To be a driven and proactive individual, to handle tasks effectively and professionally.
• Exceptional interpersonal skills, flexible working with a range of styles and personalities and according to business demands.
• Excellent punctuality, outgoing and a can do/proactive attitude
• Experience of using Microsoft Office, PowerPoint and Excel essential.

Disclaimer:

Thank you for your interest in the Corporate Receptionist role. Due to the high volume of applications, we will aim to reply within 2-3 weeks. Thank you for your patience at this time.