Corporate Receptionist

Mitie Cleaning & Hygiene Services; City of Edinburgh; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services is seeking a Lobby Ambassador (Corporate Receptionist) for Lloyds Banking Group in Edinburgh City Centre. The role pays £13.45 per hour for 40 hours weekly, with availability Monday to Friday 8-5pm and reporting to the Guest Services Area Manager.

You will deliver a 5-star visitor experience, host in lobby areas, assist with meeting room setups, check-ins, and coordinate with FOH teams to maintain service excellence.

Responsibilities

• Warm welcomes: host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting rooms: set up and reset meeting rooms and event spaces to specified layouts.
• Efficient check-ins: manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical support: provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
• Queue management: proactively manage queues to streamline arrival and departure experiences.
• Facility coordination: support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby excellence: oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting: connecting our visitors with where they need to be in the building
• Security: be vigilant at all times, to keep our colleagues and visitors safe

Job description

Better places, thriving communities.

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Edinburgh City Centre

Hourly £13.45 40 Hours per Week

Availability required: Monday to Friday 8-5pm

Reporting to: Guest Services Area Manager

Role Overview

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague andsupport the proactivemanagement of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities

• Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support:Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting: Connecting our visitors with where they need to be in the building
• Security:Be vigilantat all times, to keep our colleagues and visitors safe

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.