Guest Services Supervisor

Mitie Cleaning & Hygiene Services; West Yorkshire; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Flexible benefits platform (Choices)

Salary Finance options

MiDeals discounts

Life cover and savings plans

Mitie Stars recognition program

Job summary

Mitie Cleaning & Hygiene Services is seeking a corporate Guest Services Supervisor for Lloyds Banking Group. The role splits time between Halifax and Leeds, overseeing Front of House across sites to deliver a consistently five-star level of service.

You'll lead by example, manage rotas, support AV queries, and run impactful team meetings, ensuring guests, clients and colleagues experience outstanding hospitality in a busy corporate environment.

Qualifications

• Experience in hospitality or Front of House, ideally with leadership responsibility.
• Natural leader who inspires confidence and brings people with them.
• Calm, professional, and solutions-focused even under pressure.
• Excellent communication and a polished, welcoming presence.
• Genuine care for people, service and standards.
• Flexible, proactive and ready to support when it matters most.

Responsibilities

• Leading Front of House shifts with confidence, energy and purpose.
• Setting the tone for exceptional customer service and professional standards.
• Being a role model for behaviours, presentation and guest engagement.
• Supporting rotas, absence management and last-minute cover when needed.
• Quality-checking service delivery and continuously raising the bar.
• Building strong working relationships with clients and stakeholders.
• Rolling up your sleeves to support the team during busy or high-profile moments.

Skills

Hospitality leadership

Leadership

Calm under pressure

Excellent communication

Customer service mindset

Flexible & proactive

Job description

Guest Services Supervisor, Mitie for Lloyds Banking Group

Better places, thriving communities.

Guest Services Supervisor, Mitie for Lloyds Banking Group

Location: Split time between Halifax and Leeds

Contract: Monday-Friday, 40 hours per week, £15.45 per hour

Deliver exceptional experiences. Lead with confidence. Make every day memorable.

Job Overview

We're looking for an experienced corporate Guest Services Supervisor who leads from the front - bringing the energy, presence and polish of five-star hospitality into a modern workplace.

You'll own the day-to-day Front of House operation across your area, ensuring each site delivers a consistent, high-quality experience. Highly visible and hands-on, you'll be just as willing to step onto the reception desk, support with AV queries, or deliver impactful team meetings, all whilst setting the tone for service excellence.

This role sits in our regional corporate integrated facilities management account area, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.

What we are looking for

• Experience in hospitality, Front of House, or customer-focused service, ideally with some leadership responsibility
• A natural leader who inspires confidence and brings people with them
• Calm, professional, and solutions-focused - even under pressure
• Excellent communication skills and a polished, welcoming presence
• Someone who genuinely cares about people, service, and standards
• Flexible, proactive, and happy to step in and support when it matters most

Main Duties

• Leading Front of House shifts with confidence, energy, and purpose
• Setting the tone for exceptional customer service and professional standards
• Being a role model for behaviours, presentation, and guest engagement
• Supporting rotas, absence management, and last-minute cover when needed
• Quality-checking service delivery and continuously raising the bar
• Building strong working relationships with clients and stakeholders
• Rolling up your sleeves to support the team during busy or high-profile moments

Why Join Us?

• Be part of a team delivering outstanding workplace hospitality
• Work in a professional, high-profile environment where service really matters
• Clear opportunities to develop, grow, and progress into leadership roles
• Supportive management who value ideas, initiative, and ownership
• A role where you can truly make an impact - on guests, clients, and your team

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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