Corporate Front of House Assistant Manager

Mitie Group plc.; Greater London; On-site; GBP 22,000 - 36,000; Full time

Benefits offered by this job

Salary Finance

Choices lifestyle benefits platform

MiDeals discounts

Cycle to work

Enhanced pension

Share plan

Mitie Stars cash prizes

Career development

Job summary

Mitie Group plc. is seeking a Corporate Front of House Assistant Manager in Central London on a Monday–Friday, 40-hour week.

You will own the day-to-day FOH operations across three buildings, lead a team of c.20–25 Guest Services Ambassadors, and act as the on-shift go-to person, ensuring exceptional guest experiences on a high-profile corporate account. You’ll coach the team, manage rotas, and build strong client relationships while maintaining brand standards and presenting a calm,

Qualifications

• Experience at supervisor or manager level in premium workplaces or hospitality.
• Ability to lead teams across multiple locations and on-floor.
• Strong communication and relationship-building skills.

Responsibilities

• Own day-to-day running of Front of House shifts across 3 buildings.
• Lead from the floor, hosting and supporting in the moment.
• Escalate and resolve team, service and guest queries.
• Maintain high standards of presentation, grooming and service.
• Coach and develop the team in real time for confidence and consistency.
• Manage rotas, absence, and payroll inputs.
• Build relationships with clients, FM, and partners.
• Spot opportunities to improve and feed insights to the Area Manager.

Skills

Supervisor level experience

Manager level experience

Premium workplaces hospitality

Leadership on the floor

Multi-site management

Calm under pressure

Guest experience focus

Excellent communication

Highly organized

Tools

Outlook

Teams

Job description

• Corporate Front of House Assistant Manager

  • Central London (multi site)
  • Competitive salary up to £36,000 per year
  • Monday to Friday 40 hours (office-based role)

  This isn't support. This is ownership.

  We're looking for a Front of House Assistant Manager who thrives on the floor - a confident, hands‑on leader who takes full ownership of the day‑to‑day shift and keeps the experience flowing.

  You'll lead teams across three buildings, supporting c.20–25 Guest Services Ambassadors, and acting as the go‑to person on shift - highly visible, trusted, and ready to step in wherever needed.

  This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.

  Every day is different.

  What you'll be doing

  • Owning the day‑to‑day running of Front of House shifts across 3 buildings
  • Leading from the floor - stepping onto reception, or onto the working floors, hosting and supporting in the moment
  • Acting as the first point of escalation for team, service and guest queries
  • Maintaining high standards across presentation, grooming and service delivery
  • Coaching and developing the team in real time to build confidence and consistency
  • Managing rotas, absence management and supporting payroll inputs
  • Building strong relationships with clients, FM and service partners
  • Spotting opportunities to improve and feeding insight into the Area Manager

  What we're looking for

  • Experience at Supervisor or Manager level in premium workplaces or hospitality
  • A confident, bold and hands‑on leadership style
  • Experience managing teams across multiple locations
  • Someone who is calm under pressure, visible and solutions‑focused
  • Passion for guest experience, people and high standards
  • Strong communication and relationship‑building skills
  • Highly organised with strong attention to detail

  Essentials

  • Office‑based, Monday to Friday role (Shifts hours are between 630am and 7pm + ad hoc events)
  • Based in London
  • Comfortable travelling across sites as required
  • Confident using workplace systems (Outlook, Teams etc.)

  Why join us?

  This is a brilliant opportunity to step into a high‑impact, hands‑on leadership role, where you'll own the day‑to‑day experience and shape how it feels on the ground.

  At Signature Guest Services, our ambition is clear - to be the only guest services partner that blends emotional intelligence with data‑driven delivery, creating experiences that help people thrive and prove it.

  Come and be part of that delivery.

  We're passionate about developing our people and building future leaders. You'll benefit from:

  • UK‑wide networking away days with peers across our business
  • Opportunities to attend industry events and forums
  • Genuine, structured talent development at every level
  • Bespoke customer experience training and on‑site coaching
  • Clear pathways into Area Manager and senior leadership roles

  We don't just talk about development - we invest in it.

  If you thrive on being in the moment, leading from the floor and making things happen - this is your role

  Our market‑leading offering provides you with benefits that suit your lifestyle.

  We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

  When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

  We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

  We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

  Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.