Corporate Engagement Team Manager

RICS; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading professional body as a Corporate Engagement Team Manager in Birmingham. You will guide a high-performing team, ensuring exceptional service delivery and building long-term partnerships. This hybrid role requires strong leadership and stakeholder management skills, with a focus on achieving strategic goals through effective team management.

Benefits

Private Medical Insurance

Employee Assistance Programme

Mental Health Support

25 Days Annual Leave

Flexible Leave Policies

Volunteering Day

Qualifications

• Proven management experience in a customer service setting.
• Strong accountability for processes, service delivery, and people management.

Responsibilities

• Manage a team of Corporate Specialists to deliver exceptional service.
• Develop and monitor measurable KPIs to optimise operational effectiveness.
• Proactively manage relationships with strategic accounts.

Skills

Customer Service

Stakeholder Management

Team Leadership

Communication

Job description

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Join to apply for the Corporate Engagement Team Manager role at RICS

An experienced senior resourcing, recruitment and talent acquisition expert. Highly skilled at building mutual stakeholder relationships and creating…

Join the Royal Institution of Chartered Surveyors (RICS), a globally respected professional body that sets and upholds the highest standards in land, property, construction, and infrastructure. We support over 140,000 professionals worldwide, providing qualifications, regulation, and trusted data that guide decision makers in shaping sustainable built and natural environments.

Role Purpose and Key Responsibilities

As our Corporate Team Manager, you will guide a high performing team of three Corporate Specialists to deliver exceptional service to strategic and key accounts. You will ensure a customer centric experience, driving engagement and building effective long term partnerships. This role focuses on developing your team and achieving our strategic goals through effective management of processes, service delivery, and people.

• Manage an engaged team, cultivating a customer centric culture and driving the delivery of our engagement and experience strategy for key accounts.
• Develop and monitor measurable KPIs, analysing team performance to optimise operational effectiveness and ensure alignment with business objectives.
• Proactively manage relationships with strategic accounts, leveraging customer insights to enhance engagement and drive achievement of RICS Corporate Goals through effective campaign delivery.
• Conduct regular performance, development, and engagement conversations with team members, supporting their growth and continuously contributing to the organisation's strategic agenda.
• Build and maintain effective relationships with internal and external stakeholders, delivering compelling presentations to key accounts and managing our in firm candidate support offering.
• Guide effective communication within the team and continuously contribute to broader business initiatives that drive employee engagement.

About You

You're a dynamic manager with proven experience in a customer service environment, capable of leading and motivating a team. You excel in delivering and managing service across multiple channels, and thrive in a fast paced environment.

• Proven management experience in a customer service setting, demonstrating strong accountability for processes, service delivery, and people management.
• Expertise in delivering and managing service across multiple customer interaction points.
• A demonstrated ability to manage and motivate a team, setting a vision and delivering on strategy.
• Strong accountability for processes, service delivery, and people management.
• Excellent stakeholder management skills, both internally and externally.
• Exceptional verbal and written communication skills, including presentation delivery.
• The ability to thrive under pressure in a dynamic environment, with a confident, motivated, and adaptable approach.
• A strategic mindset, capable of handling high profile stakeholders with professionalism and sound judgement.

This role benefits from a hybrid working arrangement that blends the flexibility of working from home with the collaboration and connection of being in the office. Regular in office attendance is expected three days per week to support team interaction and operational needs.

Reward and Benefits

We offer a comprehensive package of benefits to support your work life balance, health, financial security, and personal time.

For full time staff, the standard working week is 35 hours, and we support flexible working arrangements where possible. Your health and wellbeing are important to us, with benefits including private medical insurance, an Employee Assistance Programme, Mental Health First Aiders, Wellbeing Champions, and optical care. To support your financial future, we provide income protection, life assurance, an Aviva Group Personal Pension scheme, and access to My Money support.

We also offer 25 days annual leave plus public holidays, enhanced flexible leave policies (including Maternity, Paternity, and Moving House), and Wellbeing Days. We encourage community engagement through a Volunteering Day and support staff led community groups.

Equal Opportunity Employer

RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.

How to apply

Click the 'Apply' button to access our short online application form. As part of your application, you will be asked to upload your CV and complete a statement that explains why this specific role at the Royal Institution of Chartered Surveyors presents an ideal opportunity for you and clearly demonstrates how your skills and experience meet the requirements of the role.

Interviews for this role are scheduled to take place during the week commencing 9th June 2025.

In other organisations, this role may be known as: Client Services Manager, Customer Success Manager, Account Management Team Lead, Customer Experience Manager, Client Relationship Manager, Customer Operations Manager, Member Services Manager.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Other, and Management

• Industries

  Non-profit Organizations, Professional Training and Coaching, and Civic and Social Organizations

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