Credit Hire Team Manager

Bydand Recruitment Group; Birmingham; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading recruitment group seeks a Team Manager for their Vehicle Hire and Damage team in Birmingham. This role is pivotal in managing a high-performing team, ensuring operational excellence and client satisfaction. Ideal for experienced managers looking to step into a broader leadership position.

Qualifications

• Proven experience managing teams in legal or insurance-litigation.
• Experience in credit hire litigation and operational drivers.

Responsibilities

• Direct line management of Supervisors, including performance reviews.
• Driving team performance to meet KPIs and SLAs.
• Conducting MI reviews and audits for improvement.

Skills

Leadership

Performance Management

Client Service

Education

Litigation Experience

People Management Experience

Job description

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Recruitment Consultant at Bydand Recruitment Group - Recruiting Legal Professionals at all Levels Nationwide and Internationally

Team Manager – Credit Hire and Damage – Birmingham

This is an exciting leadership opportunity within the Vehicle Hire and Damage team at a nationally recognised law firm. The successful candidate will be based in Birmingham and work alongside Team Partners and Operations Managers to oversee and develop a high-performing team that services over 40 insurance companies and self-insured corporates. This role is key to driving operational excellence and client satisfaction across our defendant credit hire offering.

Summary

Title: Team Manager – Vehicle Hire and Damage

Location: Birmingham

Salary: to £60,000

Previous Experience: Litigation and people management experience essential. Ideal for candidates with previous supervision responsibility looking to step into a broader leadership role.

About You

The ideal candidate will have proven experience in managing teams, ideally within a legal or insurance-litigation context. You should be confident in dealing with credit hire litigation across all tracks and possess a deep understanding of operational drivers such as performance management, compliance, and client service.

Leadership and Operational Responsibilities

The role centres on people management and operational delivery:

• Direct line management of Supervisors, including performance reviews and absence management.
• Managing onboarding and induction processes for new Supervisors.
• Motivating the team and cultivating a positive and performance-driven culture.

Performance and Financial Management

You will play a critical role in the ongoing financial success of the department:

• Driving team performance to meet or exceed internal and external KPIs and SLAs.
• Monitoring financial metrics including billing, WIP, unbilled disbursements and debt.
• Ensuring Supervisors support their teams effectively in billing and compliance.
• Conducting MI reviews, audits and analysis to identify areas for improvement.

An Exceptional Opportunity

This is a fantastic opportunity for an experienced manager or an ambitious supervisor to step up into a broader leadership role. This position is an opportunity to actively shape the team’s strategic direction and you will be joining a forward-thinking team with a market-leading reputation,

If this sounds like the right opportunity for you, don’t hesitate to apply or get in touch to find out more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Legal Services and Law Practice

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