Corporate Case Services Officer (Civic)

Canterbury City Council; Canterbury; Hybrid; GBP 47,000 - 49,000; Part time

Benefits offered by this job

Competitive salary

Flexible working

Generous annual leave

Local Government Pension Scheme

Learning and development

Retail & lifestyle discounts

Park and Ride access

Cycle to Work

Employee Assistance Programme

Job summary

Canterbury City Council is seeking a Corporate Case Services Officer (Civic) to support the smooth delivery of civic engagements, ceremonial events and official functions involving the Lord Mayor and Sheriff. This part-time role (24 hours/week) requires strong organisational and interpersonal skills to ensure professional civic protocol at events across the district.

The role includes briefing senior figures, planning receptions, and contributing to weekly civic diary meetings at Tower House,

Qualifications

• Experience coordinating activities, events, meetings or engagements involving multiple stakeholders.
• Excellent networking and relationship-building skills.
• Strong organisational and administrative abilities.
• Effective communication with internal and external contacts.

Responsibilities

• Coordinate attendance arrangements for the civic team at events, liaising with organisers and ensuring all civic protocols are followed.
• Brief the Lord Mayor, Sheriff and their escorts on event requirements, background information and speech arrangements.
• Support the planning and delivery of civic receptions, events and functions hosted by the Lord Mayor and Sheriff.
• Organise the Council's participation in ceremonial events, including civic and cathedral services.
• Attend and contribute to weekly civic diary meetings, which are held face to face on a Monday at Tower House in Canterbury.

Skills

Organised

Networking

Stakeholder management

Communication

Administrative skills

Job description

An exciting opportunity to join the Corporate Case Services team at Canterbury City Council

Do you enjoy organising high-profile events, building positive relationships, and working in a role where no two days are the same? We are looking for a Corporate Case Services Officer (Civic) to support the delivery of the Council's civic and ceremonial functions, ensuring that the Lord Mayor and Sheriff are represented professionally at a wide range of events and engagements, examples here: Lord Mayor of Canterbury | Facebook. Supporting the Civic team, this is a rewarding opportunity to play a key role in supporting civic life across the district.

What's in it for you?

• Competitive salary £31,159.19 (salary pro rata 0.65FTE)
• Cost of living pay award negotiated annually as a salary increase.
• Flexible working arrangements that support a healthy work-life balance.
• Generous annual leave entitlement, pro rata for part-time hours, increasing with service, plus bank holidays and three additional days taken during the Christmas closure period.
• Option to purchase additional annual leave.
• Access to the Local Government Pension Scheme.
• Learning and development opportunities to support your career progression.
• Employee benefits including retail and lifestyle discounts.
• Free use of Canterbury's Park and Ride, flexi bus tickets and Cycle to Work scheme.
• Access to our Employee Assistance Programme, providing free counselling, advice and wellbeing support.

About this Corporate Case Services Officer (Civic) role

This role supports the smooth delivery of civic engagements, ceremonial events and official functions involving the Lord Mayor and Sheriff, ensuring the highest standards of professionalism and civic protocol are maintained.

Here's what you'll get up to:

• Coordinate attendance arrangements for the civic team at events, liaising with organisers and ensuring all civic protocols are followed.
• Brief the Lord Mayor, Sheriff and their escorts on event requirements, background information and speech arrangements.
• Support the planning and delivery of civic receptions, events and functions hosted by the Lord Mayor and Sheriff.
• Organise the Council's participation in ceremonial events, including civic and cathedral services.
• Attend and contribute to weekly civic diary meetings, which are held face to face on a Monday at Tower House in Canterbury

Working pattern

• 24 hours per week, part-time
• Must work at least 5 hours Mondays and Thursdays, other days and hours to be agreed
• Flexible, hybrid way of working.
• Occasional evening, weekend and Bank Holiday attendance is required to support civic events at sites and venues across the district.

About you

We are looking for someone who is highly organised, professional and confident working with a range of stakeholders, including elected members and senior representatives.

Your experience

• Experience of coordinating activities, events, meetings or engagements involving multiple stakeholders.
• Excellent networking and relationship-building skills.
• Strong organisational and administrative abilities.
• Effective communication skills, with the confidence to liaise with a range of internal and external contacts.

For an informal discussion

For an informal chat about the role, please contact [e-mail] or 01227 910546, who will be happy to discuss the position and answer any questions you may have.

Interviews are planned to take place on 29th October 2026.

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this commitment through our actions, all applications are anonymised for the shortlisting panel, allowing applicants to be assessed on merit alone.