Coroner's Service Administrative Assistant

New Start; Chelmsford; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Essex County Council's Coroners Service in Chelmsford is seeking a diligent Coroner Service Support Assistant to provide administrative support, manage case logs, contact bereaved families and help with jury arrangements.

Working as part of a small team, you will handle confidential information, maintain records, and support service modernisation while delivering high-quality customer care during a sensitive time.

Qualifications

• Educated to GCSE level (including Maths and English) or NVQ Administration Level 2 or equivalent by experience.
• Excellent working knowledge of Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel.
• Excellent IT and Keyboard Skills.
• Experience of effective working as a team member and ability to liaise with a wide variety of people.
• Experience of dealing with telephone enquiries.
• Proven effective communication and interpersonal skills.
• Ability to prioritise effectively.
• Ability to present information in an accurate, orderly, and disciplined manner.

Responsibilities

• Filter incoming contact using specialist, procedural and organisational knowledge, refer to the appropriate officer when needed, and inform senior staff of urgent developments.
• Take initiative to deal with queries and complaints.
• Provide high quality, confidential support to coroner officers and manage own work with quality checks.
• Carry out file administration and manage juries for inquests as instructed.
• Engage with service users and customers in a professional manner.
• Maintain confidential records and filing (manual and electronic) for efficient retrieval.
• Collaborate with the wider team to support standards, service excellence, and continuous improvement.
• Support modernisation efforts and performance data collection.

Skills

GCSE Maths & English

Microsoft Office

IT skills

Teamwork

Telephone inquiries

Communication

Prioritisation

Attention to detail

Education

GCSE level / NVQ Admin Level 2

Tools

Word

Outlook

PowerPoint

Excel

Job description

Essex County Council's Coroners Service in Chelmsford is seeking a diligent Coroner Service Support Assistant to provide administrative support, manage case logs, contact bereaved families and help with jury arrangements.

Working as part of a small team, you will handle confidential information, maintain records, and support service modernisation while delivering high-quality customer care during a sensitive time.