Core Services Support Officer - Twynham Learning

Dorset Council; Christchurch; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

26 days holiday per year

Dorset LGPS membership

Employee Assistance Programme

Free on-site parking

Discounts for staff

Job summary

Twynham Learning seeks an exceptional Support Assistant to join our central Core Services team. You will provide high‑quality administrative, governance and organisational support across trust operations, working closely with senior leaders and maintaining confidential records.

Key duties include diary and event coordination, database management, producing reports and documents, and offering executive and visitor support while safeguarding children in line with our policies.

Qualifications

• 5 GCSEs including English and Maths, grade A*-C or equivalent
• Strong IT skills, especially Sharepoint, Outlook, Word, Excel and Powerpoint
• Experience producing meeting minutes and high quality documents
• Highly organised and proactive with the ability to prioritise workload
• Discreet with the ability to maintain confidentiality
• Friendly, helpful and flexible communication and customer service skills

Responsibilities

• Provide executive, administrative, office and visitor support
• Maintain and update databases and management information systems, producing reports and documents
• Provide diary and event co-ordination
• Provide specialised admin support to Governance function
• Promote and safeguard the welfare of children and young people in accordance with safeguarding policies

Skills

Sharepoint

Microsoft Outlook

Word

Excel

PowerPoint

Databases

Management information systems

Education

5 GCSEs incl English & Maths (A*-C)

Job description

About the role

Vacancy type

Support staff

Start date

ASAP (subject to pre-start checks)

Contract term

Permanent

Working hours

20 hours per week, worked 4 hours per day Monday- Friday.

There is flexibility for a work pattern which suits the successful candidate to be agreed.

Weeks per year

Year-round contract (term times, school holidays and INSET days)

Grade

6

Salary range

Support staff salary points 6 - 9

£25,989 to £27,254 (FTE)

£14,049 to £14,732 (pro rata)

With a pay award pending

Location

Twynham Learning Core Services office, co-located with The Grange School, Christchurch, Dorset, BH23 3AU

Reports to

Director of Inclusion & Wellbeing

Further Information

About the Post

We are seeking an exceptional Support Assistant to join our central team ('Core Services') to provide high‑quality administrative, governance and organisational support across our trust operations.

This is a varied and rewarding role that sits at the centre of trust operations. You will work closely with senior leaders, supporting governance processes, maintaining accurate records, coordinating meetings and events, and helping ensure the smooth day‑to‑day running of our office. The successful candidate will be highly organised, detail‑oriented and able to manage multiple priorities while maintaining confidentiality and professionalism at all times.

We are looking for an outstanding individual who will relish the opportunity to:

• Provide executive, administrative, office and visitor support
• Maintain and update databases and management information systems, producing reports and documents
• Provide diary and event co‑ordination
• Provide specialised admin support to our Governance function
• Promote and safeguard the welfare of children and young people in accordance with our Safeguarding and Child Protection policies.

What we can offer you

• A friendly, welcoming and professional team of colleagues
• Make a meaningful contribution to your local community in this role by supporting the education of thousands of children and young people
• 26 days' holiday leave per year, increasing to 29 days with service (pro rata for part‑timers)
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from qualified professionals on a range of personal issues and access to online health and wellbeing resources
• A trust‑wide intranet, where we share our news, information and resources
• Local discounts negotiated on behalf of our staff e.g. gym memberships, hair and beauty salons, chiropractic care, cycle shops, restaurants, motoring services, and retail/DIY stores
• Access to national discounts on a wide variety of huge brands
• Complimentary tea and coffee available throughout the day
• Free on‑site parking
• The opportunity to work within Twynham Learning; a progressive multi‑academy trust
• The opportunity to work in one of the most beautiful areas of the South Coast

Who we are looking for

We would love to hear from you if you:

• Have some experience of working at a school or trust in an administrative capacity
• Have 5 GCSEs including English and Maths, grade A*-C or equivalent grades/qualifications
• Possess strong IT skills, especially Sharepoint, Microsoft Outlook, Word, Excel and Powerpoint, databases and management information systems
• Have experience of producing meeting minutes and high quality documents
• Are highly organised and proactive with the ability to prioritise your own workload and work under pressure
• Have a meticulous eye for detail and the ability to be discrete and maintain confidentiality
• Take a friendly, helpful and flexible approach with excellent communication skills and customer service

You will also be keen to live our Twynham Learning employee values which are:

• Aim high
• Keep improving
• Don’t leave anyone behind
• See the bigger picture

Any questions?

To discuss the post or your application, please contact [email protected]

The closing date for applications is Thursday 3 September 2026 at 9am.

About Us

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our whole workforce. We want our workforce to be representative of all sections of our community, so we give equal opportunities to all job applicants. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race/colour/national origin, religion/belief, sex or sexual orientation. Only people who can evidence their right to work in the UK will be considered for this vacancy. We are committed to robust Safer Recruitment processes as part of our strong commitment to safeguard children and young people. An enhanced criminal records check will be undertaken on the successful candidate. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply for this post if you are barred from engaging in regulated activity with children.