Core Services Support Assistant

Twynham Learning; Christchurch; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

26 days’ holiday leave per year

Dorset Local Government Pension Scheme

Employee Assistance Programme

Free on-site parking

Tea and coffee on-site

Job summary

Twynham Learning is seeking an exceptional Support Assistant to join our Core Services team in Christchurch. You will provide executive, administrative and visitor support, keep databases and MIS up to date, and coordinate diaries and events.

You will contribute to governance processes while handling sensitive information with discretion. The role requires strong IT skills and experience in producing quality documents, with a focus on supporting senior leaders across our trust operations.

Qualifications

• GCSEs including English and Maths are required or equivalent.
• Strong IT skills with MS Office and data systems.
• Experience producing meeting minutes and high quality documents.

Responsibilities

• Provide executive, administrative, office and visitor support.
• Maintain/update databases and management information systems; produce reports.
• Provide diary and event coordination.
• Provide admin support to Governance functions.
• Promote and safeguard the welfare of children and young people in line with safeguarding policies.

Skills

Excellent communication

Highly organised

Customer service mindset

Education

5 GCSEs including English and Maths, A*-C

Tools

SharePoint

Microsoft Outlook

Word

Excel

PowerPoint

Databases

Management information systems

Job description

20 hours per week, worked 4 hours per day Monday- Friday.

There is flexibility for a work pattern which suits the successful candidate to be agreed.

Weeks per year

Year-round contract (term times, school holidays and INSET days)

Grade

6

Salary range

(per annum)

Support staff salary points 6 – 9

With a pay award pending

Location

Twynham Learning Core Services office, co-located with The Grange School, Christchurch, Dorset, BH23 3AU

Reports to

Director of Inclusion & Wellbeing

About the Post

We are seeking an exceptional Support Assistant to join our central team (‘Core Services’) to provide high-quality administrative, governance and organisational support across our trust operations.

This is a varied and rewarding role that sits at the centre of trust operations. You will work closely with senior leaders, supporting governance processes, maintaining accurate records, coordinating meetings and events, and helping ensure the smooth day-to-day running of our office. The successful candidate will be highly organised, detail-oriented and able to manage multiple priorities while maintaining confidentiality and professionalism at all times.

We are looking for an outstanding individual who will relish the opportunity to:

• Provide executive, administrative, office and visitor support
• Maintain and update databases and management information systems, producing reports and documents
• Provide diary and event co-ordination
• Provide specialised admin support to our Governance function
• Promote and safeguard the welfare of children and young people in accordance with our Safeguarding and Child Protection policies.

What we can offer you

• A friendly, welcoming and professional team of colleagues
• Make a meaningful contribution to your local community in this role by supporting the education of thousands of children and young people
• 26 days’ holiday leave per year, increasing to 29 days with service (pro rata for part timers)
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from qualified professionals on a range of personal issues and access to online health and wellbeing resources
• A trust-wide intranet, where we share our news, information and resources
• Local discounts negotiated on behalf of our staff e.g. gym memberships, hair and beauty salons, chiropractic care, cycle shops, restaurants, motoring services, and retail/DIY stores
• Access to national discounts on a wide variety of huge brands
• Complimentary tea and coffee available throughout the day
• Free on-site parking
• The opportunity to work within Twynham Learning; a progressive multi-academy trust
• The opportunity to work in one of the most beautiful areas of the South Coast

Who we are looking for

We would love to hear from you if you:

• Have some experience of working at a school or trust in an administrative capacity
• Have 5 GCSEs including English and Maths, grade A*-C or equivalent grades/qualifications
• Possess strong IT skills, especially Sharepoint, Microsoft Outlook, Word, Excel and Powerpoint, databases and management information systems
• Have experience of producing meeting minutes and high quality documents
• Are highly organised and proactive with the ability to prioritise your own workload and work under pressure
• Have a meticulous eye for detail and the ability to be discrete and maintain confidentiality
• Take a friendly, helpful and flexible approach with excellent communication skills and customer service

You will also be keen to live our Twynham Learning employee values which are:

• Keep improving
• Don’t leave anyone behind
• See the bigger picture

The closing date for applications is Thursday 3 September 2026 at 9am.

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our whole workforce. We want our workforce to be representative of all sections of our community, so we give equal opportunities to all job applicants. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race/colour/national origin, religion/belief, sex or sexual orientation. Only people who can evidence their right to work in the UK will be considered for this vacancy. We are committed to robust Safer Recruitment processes as part of our strong commitment to safeguard children and young people. An enhanced criminal records check will be undertaken on the successful candidate. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply for this post if you are barred from engaging in regulated activity with children.