Core Services Lead — Remote & Local Delivery

Coventry Citizens Advice; Coventry; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

Coventry Citizens Advice is looking for a Core Services Manager to lead the planning, delivery and development of the Core service. The role ensures contractual targets and quality standards are met while responding to client needs and organisational priorities.

You will oversee budgets, resources and partnerships, working closely with the Operations Manager and team leaders to keep services accessible and well-coordinated.

Responsibilities

• Lead the planning, delivery and development of the Core service.
• Ensure services meet contractual targets, quality standards and client needs.
• Manage budgets and resources and maintain effective partnerships.
• Coordinate with Operations Manager, Team Leaders, Core Coordinator and Quality Manager to deliver safe, accessible services.

Job description

Coventry Citizens Advice is looking for a Core Services Manager to lead the planning, delivery and development of the Core service. The role ensures contractual targets and quality standards are met while responding to client needs and organisational priorities.

You will oversee budgets, resources and partnerships, working closely with the Operations Manager and team leaders to keep services accessible and well-coordinated.