Core Services Manager

Coventry Citizens Advice; Coventry; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

Coventry Citizens Advice is looking for a Core Services Manager to lead the planning, delivery and development of the Core service. The role ensures contractual targets and quality standards are met while responding to client needs and organisational priorities.

You will oversee budgets, resources and partnerships, working closely with the Operations Manager and team leaders to keep services accessible and well-coordinated.

Responsibilities

• Lead the planning, delivery and development of the Core service.
• Ensure services meet contractual targets, quality standards and client needs.
• Manage budgets and resources and maintain effective partnerships.
• Coordinate with Operations Manager, Team Leaders, Core Coordinator and Quality Manager to deliver safe, accessible services.

Job description

Job Title: Core Services Manager

Salary: £38 420.00 pro rata

Hours: Full time (37 hours)

Contract: Permanent

Responsible to: Operations Manager

Employed by: Coventry Citizens Advice

Based at: Coventry Citizens Advice Offices with remote working as required

Applications will be assessed on a rolling basis.

Purpose of the Role

The Core Project Manager will lead the planning, delivery and development of the Core service. They will ensure both services meet agreed contractual targets, outcomes and quality standards while responding to client needs and organisational priorities. The manager will lead and support the teams, manage budgets and resources, and maintain effective partnerships. Working closely with the Operations Manager, Team Leaders, Core Coordinator, Volunteer Coordinator and Quality Manager, they will ensure services are accessible, well-coordinated and delivered safely.

We reserve the right to withdraw this job advert early if we find the candidate.

We will review the applications in an ongoing basis. We will try our best to work with the candidates availabilities when offering an interview.