Copilot Strategy & Adoption Consultant

FSP Retail Team; Reading, Glasgow; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Coaching & mentoring

Competitive salary & benefits

Job summary

FSP Retail Team is seeking a Copilot Consultant to advise and support customers across the full Microsoft Copilot lifecycle, including deployment, governance and adoption within Microsoft 365 and related cloud services.

The role involves collaborating with business and technology teams, shaping rollout plans and engineering Copilot agentic solutions using Copilot Agent Builder and Copilot Studio. Security clearance may be required, with UK residency of at least five years.

Qualifications

• 3+ years’ experience in Microsoft 365, digital workplace, business consulting or related technology consulting roles, with a demonstrable specialism in Microsoft Copilot and AI‑enabled productivity.
• Strong understanding of Microsoft 365 services such as Teams, SharePoint, OneDrive, Office and Purview.
• Experience consulting with customers, running workshops, gathering requirements, shaping recommendations and producing clear documentation for both business and technical audiences.
• Ability to translate customer use cases into practical Copilot agent designs, including instructions, knowledge sources, actions, success measures and governance requirements.
• Good knowledge of Copilot readiness considerations, including Microsoft 365 data quality, permissions, oversharing risks, information protection, governance and adoption planning.
• Confident communication skills, with the ability to explain Copilot concepts, licensing, governance and adoption activities in clear language for non‑technical stakeholders.

Responsibilities

• Advise customers on Microsoft Copilot strategy, use cases, business value and adoption across Microsoft 365 and related services.
• Assess Copilot readiness, including licensing, identity, Microsoft 365 apps, network readiness, data security, information governance and technical platform maturity.
• Plan and support Copilot pilots, phased rollouts and production deployments, working closely with technical, change management and training teams.
• Design and support governance approaches for Copilot, including data access, permissions, sensitivity labelling, retention, responsible AI and operational controls.
• Help customers identify, prioritise and document Copilot scenarios across common business functions.
• Engineer Copilot agentic solutions using Copilot Agent Builder and Copilot Studio, including use case identification, discovery, solution design, build, test and handover.
• Run customer ideation workshops, discovery sessions and stakeholder briefings to capture Copilot use cases, prioritise opportunities and advise on benefit measurements.

Skills

Microsoft Copilot

AI-enabled productivity

Strong communication

Workshop facilitation

Tools

Copilot Agent Builder

Copilot Studio

Microsoft 365

Job description

FSP Retail Team is seeking a Copilot Consultant to advise and support customers across the full Microsoft Copilot lifecycle, including deployment, governance and adoption within Microsoft 365 and related cloud services.

The role involves collaborating with business and technology teams, shaping rollout plans and engineering Copilot agentic solutions using Copilot Agent Builder and Copilot Studio. Security clearance may be required, with UK residency of at least five years.