Copilot Consultant

FSP Retail Team; Reading, Glasgow; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Coaching & mentoring

Competitive salary & benefits

Job summary

FSP Retail Team is seeking a Copilot Consultant to advise and support customers across the full Microsoft Copilot lifecycle, including deployment, governance and adoption within Microsoft 365 and related cloud services.

The role involves collaborating with business and technology teams, shaping rollout plans and engineering Copilot agentic solutions using Copilot Agent Builder and Copilot Studio. Security clearance may be required, with UK residency of at least five years.

Qualifications

• 3+ years’ experience in Microsoft 365, digital workplace, business consulting or related technology consulting roles, with a demonstrable specialism in Microsoft Copilot and AI‑enabled productivity.
• Strong understanding of Microsoft 365 services such as Teams, SharePoint, OneDrive, Office and Purview.
• Experience consulting with customers, running workshops, gathering requirements, shaping recommendations and producing clear documentation for both business and technical audiences.
• Ability to translate customer use cases into practical Copilot agent designs, including instructions, knowledge sources, actions, success measures and governance requirements.
• Good knowledge of Copilot readiness considerations, including Microsoft 365 data quality, permissions, oversharing risks, information protection, governance and adoption planning.
• Confident communication skills, with the ability to explain Copilot concepts, licensing, governance and adoption activities in clear language for non‑technical stakeholders.

Responsibilities

• Advise customers on Microsoft Copilot strategy, use cases, business value and adoption across Microsoft 365 and related services.
• Assess Copilot readiness, including licensing, identity, Microsoft 365 apps, network readiness, data security, information governance and technical platform maturity.
• Plan and support Copilot pilots, phased rollouts and production deployments, working closely with technical, change management and training teams.
• Design and support governance approaches for Copilot, including data access, permissions, sensitivity labelling, retention, responsible AI and operational controls.
• Help customers identify, prioritise and document Copilot scenarios across common business functions.
• Engineer Copilot agentic solutions using Copilot Agent Builder and Copilot Studio, including use case identification, discovery, solution design, build, test and handover.
• Run customer ideation workshops, discovery sessions and stakeholder briefings to capture Copilot use cases, prioritise opportunities and advise on benefit measurements.

Skills

Microsoft Copilot

AI-enabled productivity

Strong communication

Workshop facilitation

Tools

Copilot Agent Builder

Copilot Studio

Microsoft 365

Job description

Role Overview

We're hiring a Copilot Consultant to advise and support customers across the full Microsoft Copilot lifecycle. The successful candidate will help clients understand, plan, deploy, govern and adopt Microsoft Copilot across Microsoft 365, Copilot Studio, and related Microsoft cloud services.

You will work with customers, business stakeholders, technology teams, change teams and training teams to define practical Copilot strategies, assess readiness, shape rollout plans, support adoption and engineer Copilot agentic solutions using Copilot Agent Builder and Copilot Studio.

Due to the nature of this role, successful candidates may need to undergo security clearance. To be eligible you must have lived in the UK for at least 5 consecutive years.

Responsibilities

• Advise customers on Microsoft Copilot strategy, use cases, business value and adoption across Microsoft 365 and related services.
• Assess Copilot readiness, including licensing, identity, Microsoft 365 apps, network readiness, data security, information governance and technical platform maturity.
• Plan and support Copilot pilots, phased rollouts and production deployments, working closely with technical, change management and training teams.
• Design and support governance approaches for Copilot, including data access, permissions, sensitivity labelling, retention, responsible AI and operational controls.
• Help customers identify, prioritise and document Copilot scenarios across common business functions.
• Engineer Copilot agentic solutions using Copilot Agent Builder and Copilot Studio, including use case identification, discovery, solution design, build, test and handover.
• Run customer ideation workshops, discovery sessions and stakeholder briefings to capture Copilot use cases, prioritise opportunities and advise on benefit measurements.

About you

• 3+ years’ experience in Microsoft 365, digital workplace, business consulting or related technology consulting roles, with a demonstrable specialism in Microsoft Copilot and AI‑enabled productivity.
• Strong understanding of Microsoft 365 services such as Teams, SharePoint, OneDrive, Office and Purview.
• Experience consulting with customers, running workshops, gathering requirements, shaping recommendations and producing clear documentation for both business and technical audiences.
• Ability to translate customer use cases into practical Copilot agent designs, including instructions, knowledge sources, actions, success measures and governance requirements.
• Good knowledge of Copilot readiness considerations, including Microsoft 365 data quality, permissions, oversharing risks, information protection, governance and adoption planning.
• Confident communication skills, with the ability to explain Copilot concepts, licensing, governance and adoption activities in clear language for non‑technical stakeholders.

Knowledge and experience of the following would be advantageous

• Experience with Microsoft Power Platform, including Power Automate, Power Apps, connectors, Dataverse and environment governance.
• Experience of integration with the wider AI stack across Microsoft and other platforms.
• Familiarity with Microsoft Purview, sensitivity labels, Data Loss Prevention, retention, audit, eDiscovery and information governance controls.
• Experience with Copilot adoption, change management, training needs analysis, champions networks, success measurement and user feedback loops.
• Understanding of Microsoft Graph, Graph connectors, SharePoint Advanced Management, Microsoft Entra ID and how these services support secure Copilot experiences.

What we look for in our people

• Strong alignment with FSP values and ethos.
• Commitment to teamwork, quality and mutual success.
• Proactivity with an ability to operate with pace and energy.
• Strong communication and interpersonal skills.
• Dedication to excellence and quality.

Benefits

• A collaborative and supportive environment in which you can grow and develop your career.
• The tools and opportunity to do work you can be proud of.
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience.
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results.
• Industry leading coaching and mentoring.
• Competitive salary and an excellent benefits package.

Equal and Fair Opportunity

FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.

Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in‑person meeting, please let us know.