Copilot Agent Project Officer

Improvement Service; Livingston; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Annual leave 41 days

Job summary

The Improvement Service is seeking a Copilot Agent Project Officer to support teams in identifying opportunities for Copilot Agents and help design, develop and implement practical solutions.

The post holder will work closely with the IS Copilot working group and colleagues across the organisation to understand business needs, capture requirements, develop use cases, create and test agents, and promote effective use of Microsoft Copilot tools.

Qualifications

• Strong digital literacy and confidence using Microsoft 365 and Microsoft Copilot.
• Ability to analyse business processes and translate requirements into practical digital solutions.
• Experience supporting digital projects or user support in the public sector would be beneficial.

Responsibilities

• Identify opportunities for Copilot Agents and help design, develop and implement practical solutions.
• Work with the IS Copilot working group to understand business needs and capture requirements.
• Develop use cases, create and test agents, and support colleagues in using Copilot tools.
• Assist in creating prompts, knowledge sources and workflows, and maintain project documentation.

Skills

Digital literacy

Microsoft 365

Copilot usage

Requirements gathering

Tools

Microsoft Copilot

Microsoft 365

Job description

Salary: £35,146 - £38,380 per year

Hours: 36 hours per week

Location: Hybrid/Livingston

Duration of contract: Fixed term for 6 months

The Improvement Service is committed to supporting innovation and continuous improvement across local government and public services in Scotland. As part of this work, we are exploring how Microsoft Copilot and Copilot Agents can help improve productivity, streamline business processes and enhance service delivery across the organisation.

We are looking for a Copilot Agent Project Officer to support teams to identify opportunities for Copilot Agents and help design, develop and implement practical solutions. The post holder will work closely with the IS Copilot working group and colleagues across the organisation to understand business needs, capture requirements, develop use cases, create and test agents, and support colleagues to make effective use of Microsoft Copilot tools.

This is a practical project and user support role, helping the organisation move towards the controlled, secure and scalable use of Copilot Agents and AI-enabled automation across business functions. The role will support multiple workstreams and involve working independently while maintaining strong working relationships with colleagues with varying levels of digital confidence.

Key accountabilities will include supporting the development of Copilot Agent use cases, building, configuring, testing and refining agents using approved organisational tools, supporting the creation of prompts, knowledge sources and workflows, gathering user feedback, developing guidance and training materials, maintaining project documentation, and helping to identify risks, issues, dependencies and benefits.

Applicants should have strong digital literacy and confidence using Microsoft 365 and Microsoft Copilot, particularly in developing Copilot Agents. You should be able to analyse business processes, gather and document requirements, translate these into practical digital solutions, and explain technical concepts clearly to non-technical audiences. Excellent communication, relationship-building, organisational and project support skills are essential, along with experience of supporting digital projects, business improvement initiatives, training or user support. Experience of working in a public sector environment would be beneficial.

Information

Location:West Lothian Civic Centre, Howden South Road, Livingston, West Lothian EH54 6FF.

It is anticipated that the role will involve a blended model of office and home working, and this flexible approach will be agreed between employee and line manager.

A competence based interview will take place on Tuesday 29 September 2026 (shortlisted candidates will be advised by email a week in advance of the interview).

The Improvement Service (IS) is a publicly funded company limited by guarantee, with a total annual budget in the region of £12 million. We exist to support councils and their partners to improve the health, quality of life and opportunities of all Scottish people through community leadership, strong local governance and the delivery of high quality, efficient local services.

Working for the IS means joining a team of professionals, who work together to strive for continuous improvement in the public sector and ultimately, better outcomes for Scotland’s communities.

Our company headquarters are based in West Lothian, located conveniently for commuters between Edinburgh and Glasgow. Pay is only one of the benefits of working for the IS, our terms and conditions are progressive and flexible and employees are rewarded with a generous annual leave entitlement of forty one days per year as well as a flexible working policy.

The IS is committed to promoting equality and diversity in all its activities to promote inclusive processes, practices and culture.

The IS is a Disability Confident Employer. We are committed to interviewing anyone with a disability who meets the essential criteria.