Coordination Centre Administrator

Rennie Grove Peace Hospice Care; Waterford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Rennie Grove Peace Hospice Care is seeking a Coordination Centre Administrator in Watford to provide high-quality administrative support and coordinate patient care. You will be the first point of contact for patients, families and professionals, handling calls with confidentiality and collaborating with clinical staff to ensure timely support.

The role requires IT proficiency, Microsoft Office and familiarity with digital systems, plus rota coverage across 8am–6pm, seven days a week.

Qualifications

• A good level of IT literacy is required, including confidence in using Microsoft Office applications, email, and other digital systems relevant to the role.

Responsibilities

• Act as first point of contact for patients, families and professionals, providing a kind, knowledgeable response.
• Deal sensitively with callers and adhere to confidentiality policies.
• Collaborate with Coordination Centre staff and clinical colleagues to ensure timely patient care.
• Ensure accurate data entry into clinical systems.
• Work on a rota basis covering 8am–6pm, seven days a week.
• Act as a Rennie Grove Peace Hospice Care ambassador.

Skills

IT literacy

MS Office

Communication

Tools

Microsoft Office

Email

Digital systems

Job description

Coordination Centre Administrator

• Hours: 37.5 hours per week

• Location: Peace Hospice, Watford

• Salary: £25,446 per annum (pro rata)

• Closing date: 8 November 2026 at 12 noon

• Interview date: 17 November 2026

The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre.

What you will do

• Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escal…

• To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.

• Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.

• Ensuring that data entry on to the clinical systems is complete and accurate.

• Work on a rota basis covering 8am to 6pm, seven days a week. Shifts could be:

  • Earlies: 8am - 4pm

  • Day: 9am - 5pm

  • Late: 10am - 6pm

• Acting as a Rennie Grove Peace Hospice Care ambassador

What you will need

• All candidates must have the right to work in the UK.

• We do not sponsor for this role and due to the minimal hours required for this role, we cannot progress applications for candidates sponsored by another employer.

• Disclosure and Barring Services Check: Standard

• A good level of IT literacy is required, including confidence in using Microsoft Office applications, email, and other digital systems relevant to the role.

For an informal chat about this role contact Clair Elliott, Coordination Centre Administration Lead at

Please click on the attached link for further information about Rennie Grove Peace Hospice Care - https://renniegrovepeace.org/our-care-and-support/

We reserve the right to close this vacancy early if sufficient applications are received.

To ensure fairness and consistency to select the best candidate to this role, all our applications are anonymised up until an interview has been confirmed.

Our commitment to Equality and Diversity

At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process, and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

If you are disabled and satisfactorily meet the job specification, we will invite you to interview. You can contact us to let us know if you need any adjustments during the recruitment process.