Conveyancing Team Lead

JR United Kingdom; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Conveyancing Lead to inspire and manage a dedicated team of conveyancing professionals. This role emphasizes high standards in client care and compliance while overseeing a manageable caseload of residential conveyancing files. With a focus on quality over volume, the position offers a fully remote or hybrid work setup, fostering collaboration and a strong company culture. Join a forward-thinking firm that values work-life balance and provides exceptional support, ensuring you can deliver outstanding service to clients.

Benefits

Private Medical Insurance

Cycle Schemes

Additional Leave

Company Events

Work-from-home options

Qualifications

• Minimum 3 years managing a residential conveyancing caseload of 50+ files.
• Extensive experience with various conveyancing types, including New Build and Auction properties.

Responsibilities

• Lead a team of conveyancing professionals managing 60-70 live files.
• Handle escalated legal and client care queries while managing a caseload.

Skills

Team Leadership

Relationship Management

File Management

Performance Analysis

Compliance Oversight

Communication Skills

Organizational Skills

Customer Service

Education

Post-qualification experience in conveyancing

Tools

MS Office

Case Management Systems

Job description

Social network you want to login/join with:

Conveyancing Lead Role

As a Conveyancing Lead, you will motivate, coach, monitor, and lead a small team of conveyancing professionals managing 60-70 live files. Your goal is to achieve high standards in conversion, compliance, and client care. You will handle escalated legal and client care queries while managing a caseload of up to 40 residential conveyancing files, covering all transaction types.

Key Tasks and Responsibilities

1. Team Leadership: Lead your team diligently, ensuring adherence to Dezrezlegal's policies, procedures, and professional standards to protect client, lender, and company interests.
2. Relationship Management: Maintain strong relationships with introducers through regular updates, review calls, and support.
3. File Management: Oversee a caseload of up to 40 active residential conveyancing files.
4. Performance Analysis: Monitor team performance, providing solutions to meet targets related to completions, client feedback, timeframes, and revenue.
5. Escalation Handling: Serve as the first point of contact for legal, client care, introducer, and complaint issues within your team.
6. Compliance Oversight: Act as the escalation point for AML and Source of Funds matters.
7. Reporting: Provide performance reports to senior management, utilizing data analysis for improvements.
8. Team Collaboration: Collaborate with support departments to promote teamwork and client care within Dezrezlegal.
9. Strategic Contribution: Contribute to the strategic development of Dezrezlegal to support growth and success.

Experience

• Minimum 3 years post-qualification experience managing a residential conveyancing caseload of 50+ files.
• Extensive experience with various conveyancing types, including New Build, Shared Ownership, Unregistered, and Auction properties.
• Proven relationship management with introducers.
• Proficient in IT, including MS Office and case management systems.
• Comprehensive conveyancing knowledge from instruction to closure, including Leasehold, Shared Ownership, Negative Equity, and New Builds.

Attributes

• Communication: Strong, confident communication skills for rapport building.
• Organization: Excellent multitasking and organizational skills.
• Personality: Positive, enthusiastic, and motivated.
• Leadership: Ability to lead and inspire teams.
• Collaboration: Effective teamwork with stakeholders.
• Customer Service: Commitment to outstanding service.
• Goal-Oriented: Target-driven with a proactive approach.

Why Join Us?

Enjoy a fully remote or hybrid work setup with established collaboration and culture processes. Participate in regular online socials and annual in-person off-sites. Manageable caseloads emphasize quality over volume, helping deliver the best client outcomes. Work with purpose and drive customer excellence. We offer a premium service model, a strong reputation, exceptional support, and a genuine work-life balance, including work-from-home options, private medical insurance, cycle schemes, additional leave, and company events.

Next Steps

Apply today! Our Talent Acquisition Specialist will contact you for an initial discussion, followed by a two-stage interview process with the hiring team. We look forward to potentially welcoming you to Dezrez.