Conveyancing & Property Transfer Coordinator

Innovus; Torquay; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Car allowance

Job summary

Innovus in New Milton is seeking a Property Transfer Administrator to support residents through conveyancing processes and coordinate with customers across multiple systems. You will handle calls and emails and ensure records are kept up to date as cases progress.

The role requires accuracy, the ability to meet deadlines in a fast-paced team, and a proactive attitude to learn new procedures. Training will cover document preparation during the conveyancing journey and collaboration with other

Qualifications

• Experience in a customer-facing role with strong organisational skills.
• Ability to meet deadlines as part of a team.
• High attention to detail in spelling, punctuation and records.
• Proficient with computers and able to work quickly without sacrificing accuracy.
• Willingness to learn new processes and ask for support when needed.
• Multitasking ability to adapt task lists to business needs.
• Enthusiasm for learning the technicalities of processes.
• Customer-centric and able to support customers with queries and complaints.

Responsibilities

• Communicate with customers by telephone and email.
• Use Microsoft Office proficiently, particularly Word, Outlook and Excel.
• Use multiple database systems to update records.
• Ensure that all requirements are obtained in full before moving a case to the next stage.
• Complete tasks in order of priority to meet customer needs.
• Work effectively as part of a team in person or using technology.
• Liaise with different departments to ensure up-to-date information is stored and provided to customers and their legal representatives.
• Understand and work towards achieving the Department’s KPIs.
• With training, learn to prepare documents as part of the conveyancing process.

Skills

Customer-facing communication

Organisational skills

Attention to detail

Deadline driven

Multi-tasking

Willingness to learn

Teamwork

Customer-centric

Tools

Word

Outlook

Excel

Database systems

Job description

Innovus in New Milton is seeking a Property Transfer Administrator to support residents through conveyancing processes and coordinate with customers across multiple systems. You will handle calls and emails and ensure records are kept up to date as cases progress.

The role requires accuracy, the ability to meet deadlines in a fast-paced team, and a proactive attitude to learn new procedures. Training will cover document preparation during the conveyancing journey and collaboration with other