Property Transfer administrator

Innovus; Torquay; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Car allowance

Job summary

Innovus in New Milton is seeking a Property Transfer Administrator to support residents through conveyancing processes and coordinate with customers across multiple systems. You will handle calls and emails and ensure records are kept up to date as cases progress.

The role requires accuracy, the ability to meet deadlines in a fast-paced team, and a proactive attitude to learn new procedures. Training will cover document preparation during the conveyancing journey and collaboration with other

Qualifications

• Experience in a customer-facing role with strong organisational skills.
• Ability to meet deadlines as part of a team.
• High attention to detail in spelling, punctuation and records.
• Proficient with computers and able to work quickly without sacrificing accuracy.
• Willingness to learn new processes and ask for support when needed.
• Multitasking ability to adapt task lists to business needs.
• Enthusiasm for learning the technicalities of processes.
• Customer-centric and able to support customers with queries and complaints.

Responsibilities

• Communicate with customers by telephone and email.
• Use Microsoft Office proficiently, particularly Word, Outlook and Excel.
• Use multiple database systems to update records.
• Ensure that all requirements are obtained in full before moving a case to the next stage.
• Complete tasks in order of priority to meet customer needs.
• Work effectively as part of a team in person or using technology.
• Liaise with different departments to ensure up-to-date information is stored and provided to customers and their legal representatives.
• Understand and work towards achieving the Department’s KPIs.
• With training, learn to prepare documents as part of the conveyancing process.

Skills

Customer-facing communication

Organisational skills

Attention to detail

Deadline driven

Multi-tasking

Willingness to learn

Teamwork

Customer-centric

Tools

Word

Outlook

Excel

Database systems

Job description

Job Role: Property Transfer Administrator

Location: New Milton

Hours: Monday to Friday (35 hours per week)

At Innovus we are committed to delivering market leading solutions and professional services and as a Property Transfer Administrator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced, and innovative people who deliver business expertise and service across the property industry.

Main Purpose of the role:

• Being a part of all our residents’ journeys by helping our residents to move home or re-mortgage when coordinating conveyancing transactions.
• Working collaboratively in a fast paced and dynamic team to support our residents and colleagues across the wider business.
• Using multiple systems and platforms to seek answers for our residents and their representatives.

Main Responsibilities:

• Communicate with customers over the telephone and via email.
• Use Microsoft Office proficiently, particularly Word, Outlook and Excel.
• Use multiple database systems to update records.
• Ensure that all requirements are obtained in full before moving a case onto the next stage.
• Complete tasks in order of priority to meet the needs and requirements of our customers.
• Work effectively as part of a team in person or using technology.
• Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.
• Have a clear understanding of, and work towards achieving the Department’s KPIs.
• With training, learn to prepare documents as part of the conveyancing process.

Position in organisation:

This role reports to a Property Transfer Team Leader.

Experience:

• Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.
• Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.
• Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
• Able to work at pace using a computer without it affecting your accuracy.
• Be keen to learn new processes and happy to ask for support when needed.
• Multitasking does not phase you and you can adapt your task list each to match the business’ needs.
• Have an enthusiasm for learning the technicalities and details of processes
• Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

23 Feb 2026

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