Control Tower Logistics Lead: Drive On-Time Deliveries

CEVA Logistics; Quorn; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Employee discounts

Job summary

CEVA Logistics UK is seeking a capable Operations Supervisor to lead a team of Operations Coordinators within a control tower environment. You will drive on-time delivery, coordinate with suppliers and stakeholders, and uphold process excellence across daily shipments.

The ideal candidate will have freight forwarding exposure, strong communication and analytical skills, and the ability to adapt to changing processes. A proficiency in MS Office is desirable as part of daily work.

Qualifications

• Experience leading a team of operations staff in a control tower.
• Strong communication with internal and external stakeholders to drive results.
• Ability to monitor KPIs, SLAs and quality metrics and act on data.

Responsibilities

• Lead a team of Operations Coordinators to ensure on-time delivery and timely supplier follow-ups.
• Ensure accurate processing of shipment movements and high-standard stakeholder engagement.
• Monitor KPIs, SLAs and data quality; keep process documents up to date and drive continuous improvement.
• Prepare detailed reports for the Operations Manager and support supplier/carrier performance governance.
• Participate in customer meetings and contribute to team, monthly and quarterly reviews.

Skills

Leadership

Communication

Analytical skills

MS Office

Tools

MS Office

Job description

CEVA Logistics UK is seeking a capable Operations Supervisor to lead a team of Operations Coordinators within a control tower environment. You will drive on-time delivery, coordinate with suppliers and stakeholders, and uphold process excellence across daily shipments.

The ideal candidate will have freight forwarding exposure, strong communication and analytical skills, and the ability to adapt to changing processes. A proficiency in MS Office is desirable as part of daily work.