Control Tower Logistics Supervisor

CEVA Logistics; Quorn; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Employee discounts

Job summary

CEVA Logistics UK is seeking a capable Operations Supervisor to lead a team of Operations Coordinators within a control tower environment. You will drive on-time delivery, coordinate with suppliers and stakeholders, and uphold process excellence across daily shipments.

The ideal candidate will have freight forwarding exposure, strong communication and analytical skills, and the ability to adapt to changing processes. A proficiency in MS Office is desirable as part of daily work.

Qualifications

• Experience leading a team of operations staff in a control tower.
• Strong communication with internal and external stakeholders to drive results.
• Ability to monitor KPIs, SLAs and quality metrics and act on data.

Responsibilities

• Lead a team of Operations Coordinators to ensure on-time delivery and timely supplier follow-ups.
• Ensure accurate processing of shipment movements and high-standard stakeholder engagement.
• Monitor KPIs, SLAs and data quality; keep process documents up to date and drive continuous improvement.
• Prepare detailed reports for the Operations Manager and support supplier/carrier performance governance.
• Participate in customer meetings and contribute to team, monthly and quarterly reviews.

Skills

Leadership

Communication

Analytical skills

MS Office

Tools

MS Office

Job description

This is a Monday to Friday, hybrid role 08:00 to 17:30.

WHAT ARE YOU GOING TO DO?

Reporting into Lead Logistics Operations Manager you will lead a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. You will ensure that the team are processing shipment movements accurately through the system, that engagement with internal and external stakeholders is at a high standard and that all performance objectives are achieved. You will act as a key point of contact and escalation point for operational issues providing remedial actions and improvements to processes ensuring operational excellence and customer satisfaction.

You will monitor KPIs, SLAs and Quality Metrics ensuring data accuracy and efficiency. You will keep work instructions and process flows up to date and implement continuous improvement initiatives across the operation to improve productivity. You will provide detailed reports for the Operations Manager and take accountability for supplier and carrier compliance performance. You will also participate in customer meetings and contribute to team meetings, monthly reviews, and quarterly business reviews.

Our ideal candidate will have knowledge or proven freight forwarding experience, preferably within a 4PL, Control Tower or global transport logistics industry, understand cross-functional business processes and proven operational supervisory and leadership skills.

It goes without saying that you will be a natural communicator, able to build internal and external relationships and influence decisions. You will possess strong analytical skills, be a logical and creative thinker, a team player, and able to adapt quickly to changes in processes, systems, or business priorities. It would be desirable if you possess advanced knowledge of MS Office products however a basic-intermediate understanding is essential.

WHAT DO WE HAVE TO OFFER?

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise., With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnicity or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.

IND2

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.