Control Centre Operator

Schools’ Choice; Rugby; On-site; GBP 26,000 - 27,000; Full time

Job summary

Schools’ Choice is recruiting for a Control Centre Operator in Rugby to join the Sheltered Housing Team. The role covers day shifts (including some weekends) from 6am to 6pm, onsite at Rugby Town Hall. A full UK driving licence is required to respond to emergencies and assist with equipment work.

You will manage calls, document incidents, and act according to policy to support residents. The role requires excellent customer service, clear English, and reliable IT skills.

Qualifications

• Experience in a call centre environment.
• Experience working with vulnerable adults is essential.
• A full UK driving licence is essential.

Responsibilities

• Respond to calls at the Control Centre and take actions per policy and procedure (e.g., calling an ambulance, arranging emergency visits, activating the Emergency Plan).
• Maintain accurate records of residents, calls, incidents and equipment.
• Drive to respond to emergencies in person and assist with equipment installation/repair.
• Call out to clients to verify information and program equipment for installation/upgrade.

Skills

Call centre experience

Experience with vulnerable adults

Driving licence

Tools

IT skills

Job description

Control Centre OperatorPay: £13.47 per hourShifts: Day Shifts including some weekends between 6am-6:00pmLocation: Rugby Town Hall CV21 2RR- onsite onlyContract Length: 3 months with review for extension Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise.

You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.

This role does require a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.

The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.

The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.

What we're looking for

• Experience of working with vulnerable adults
• Call centre background
• Driving licence essential

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.