Control Centre Operator

Opus People Solutions Ltd; Rugby; On-site; GBP 18,000 - 19,000; Full time

Job summary

Rugby Borough Council, via Opus People Solutions, is seeking a Control Centre Operator for the Sheltered Housing Team in Rugby. The role is on-site at Rugby Town Hall and involves responding to calls, actions per policy, and maintaining records. Driving licence is essential and weekend shifts may apply.

The position requires excellent customer service, clear English, and IT skills, with a 3-month contract and potential extension. Driving to respond to emergencies is part of duties.

Qualifications

• Call centre experience
• Experience working with vulnerable adults
• Full UK driving licence is required

Responsibilities

• Respond to calls at the Control Centre and take appropriate action per policy
• Maintain accurate records of residents, calls, incidents and equipment
• Program equipment for installation and upgrade and assist on emergencies as needed

Skills

Call centre experience

Vulnerable adults experience

Driving licence

Job description

Control Centre Operator

Pay: £13.47 per hour

Shifts: Day Shifts including some weekends between 6am-6:00pm

Location: Rugby Town Hall CV21 2RR- onsite only

Contract Length: 3 months with review for extension

Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.

This role does require a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.

The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.

The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.

What we're looking for:

• Experience of working with vulnerable adults
• Call centre background
• Driving licence essentialAll offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.